About this role
Job SummaryWHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisionsPosition(s) are to be filled in following area(s): Position(s) are to be filled in the following area(s): TS - Customer Assistance, Relationships, and Education, Media and Publications/Distribution/Correspondence Production Services REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
QualificationsFederal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. GENERAL EXPERIENCE: GS-4 Level: You must have one year of general experience at a level of difficulty and responsibility equivalent to the GS-3 grade level in the Federal service. General experience for this position includes: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience; OR Two years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school). OR An equivalent amount of combined education and experience. SPECIALIZED EXPERIENCE: GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience; Experience with operating functions primarily related to peripheral computer components such as mail machines and printers; OR A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR An equivalent amount of combined education and experience. SPECIALIZED EXPERIENCE: GS-6 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position must include: Experience operating peripheral computer equipment used in mailing operations, such as printers, inserters, and mail processing machines. Qualifying experience may also include production control or systems analysis related to peripheral equipment; Experience with standard, operational, and precedent rules and procedures to isolate and resolve common equipment and operating problems on multiprocessing mailing systems; Using operating systems configurations and equipment characteristics, utility software, and job control languages to activate, control, detect errors, and malfunctions; Following processing schedule and alerting of problems encountered on machinery and responding to inquiries related to them; Recording control totals for on-line output reports; preparing problem logs. SPECIALIZED EXPERIENCE: GS-7 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-6 grade level in the Federal service. Specialized experience for this position must include: Experience operating peripheral computer equipment used in mailing operations, such as printers, inserters, and mail processing machines and experience with production control or systems analysis related to peripheral equipment; Experience with standard, operational, and precedent rules and procedures to isolate and resolve common equipment and operating problems on multiprocessing mailing systems; Using operating systems configurations and equipment characteristics to activate, control, monitor processing of production workloads, detect errors, and malfunctions; Following processing schedule and alerting of problems encountered on machinery and responding to inquiries related to them; Recording control totals for on-line output reports; preparing problem logs; Recommends updates to procedures to isolate and resolve common operating problems on multiprocessing mailing systems and equipment. AND You must also meet the following requirements: MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have: Graduated from high school or been awarded a certificate equivalent to graduating from high school; or Completed a formal vocational training program; or Received a statement from school authorities agreeing with your preference for employment rather than continuing your education; For more information on qualifications please refer to OPM's Qualifications Standards.
Major DutiesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Activates, monitors, and controls job distribution and resource allocation for special processing requirements to link internal operating systems and utility programs with application programs, peripheral equipment, teleprocessing and input/output channels. Monitors systems status and performance, observes and responds to system messages, and defines, isolates, and resolves a wide range of common equipment and operating problems, failures and malfunctions. Assists in developing new or revised operating procedures. Run and monitor test programs to identify problems or potential for obvious problems such as memory overload. Corrects or adjusts priorities and workflow by reconfiguring equipment. Performs other duties as assigned.RequirementsProbationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. Key Eligibility Requirements: U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so. Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS