About this role
Job SummaryThis position is located in the Veterans Benefits Administration (VBA), Education Service (EDU), within the Internal Controls team of the Operations Integrity Division.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/31/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-14 position you must have served 52 weeks at the GS-13 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-14 Grade Level: Specialized Experience: Supervision of staff to accomplish quality assurance work reviewing quality work products by vendor partners. Possesses experience conducting quality assurance activities, experience designing and overseeing quality programs in relation to technical performance or review. Experience assigning, planning and directing program area reviews related to specific operational functions/ problem areas. Experience leading project assignments that are related to quality needs assessments and possess the experience presenting results of quality reviews to senior leaders, government officials and stakeholders. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although some slight physical effort may require. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major DutiesSpecific duties include: The incumbent leads the operational implementation of Education Service's internal control framework, ensuring adherence to Green Book standards and alignment with organizational policies and objectives. The position conducts internal control reviews across all Education Service program areas, including automated benefit processing, manual adjudication, school and program approval activities, and State Approving Agency (SAA) oversight. The incumbent identifies control gaps, evaluates the effectiveness of existing controls, and develops corrective actions in coordination with program owners, operations staff, and policy teams. The position also oversees the maintenance of all internal control documentation, including control activity inventories, testing protocols, risk assessments, and evidence required to support management assurance activities under OMB Circular A 123. The incumbent serves as an authority for internal controls within Education Service, providing comprehensive oversight of automated, operational, and compliance related review activities. The position oversees the evaluation of automated controls embedded in the Digital GI Bill managed service environment, including eligibility determination logic, benefit computation controls, exception handling processes, and workflow routing. The incumbent reviews sampling, error analysis, control testing, and reviews approvals and compliance activities to assess the accuracy, reliability, and effectiveness of automated benefit decisions and related processing activities. The position identifies potential control deficiencies, compliance risks, and systemic vulnerabilities within automated or manual workflows, and elevates issues to the Assistant Director for coordination with internal stakeholders. The position ensures consistency of quality review practices across Regional Processing Offices and national operations and analyzes findings to identify trends, systemic errors, training needs, or process inconsistencies. The incumbent prepares reports, briefings, and analytic summaries for Education Service leadership, contributes to responses for OIG, GAO, and other oversight entities, and ensures that quality, compliance, and control results inform organizational decision making and approval processes. Promotion Potential: The position is at the full performance level. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management & Program Analyst (Internal Controls);422060 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not RequiredRequirementsAs a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.