About this role
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition Provides technical leadership and administrative support to maintenance teams to ensure maximum availability and reliability of equipment, including managing and coordinating equipment failure root cause analysis between various engineering and product support teams. Manages repair and overhaul schedules parts provisioning and mobilization of parts and technician to customer sites.
Responsibilities • Assist in the implementation of large gas turbines, combustion turbines, and generator outage maintenance and engineering projects. Manage and communicate equipment performance, vibration, noises for any deviation of individual equipment performance from standards as corrected for site conditions including gas turbine, compressor and ancillary equipment. • Coordinate the maintenance and repair of gas turbines and auxiliary components, and performing field inspections, field measurements, and equipment walk-downs. Support machinery management solutions and recommend improvement plans utilizing, connected digital solutions monitoring customer equipment, and equipment health management tools and processes. • Schedule maintenance tasks, assessing mechanical failures, and providing periodic reports. Provide input on maintenance techniques and practices. Proactively manage alerts. Respond to connectivity issues and provide feedback on troubleshooting issues. • Recommend changes in procedures, equipment, or materials as necessary to maintain and improve turbine performance, reduce costs, and increase reliability.
Degree Requirement Degree or equivalent experience desired
Skill Descriptors Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge: • Provides a quality of service that customers describe as excellent. • Resolves common customer problems. • Responds to unexpected customer requests with a sense of urgency and positive action. • Provides direct service to internal or external customers. • Documents customer complaints in a timely manner.
Initiative: Being proactive and committing to action on self-identified job responsibilities and challenges; ability to seek out work and the drive to accomplish goals.
Level Working Knowledge: • Identifies and exploits own strengths; minimizes limitations. • Provides appropriate degrees of attention to both personal and professional priorities. • Explains how own motivation relates to the workplace. • Utilizes available tools or approaches for increasing knowledge of self-motivation. • Learns and uses resources the organization has to assess and enhance team motivation.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience: • Ensures capture of lessons to be learned from a problem-solving effort. • Organizes potential problem solvers and leads problem resolution efforts. • Uses varying problem-solving approaches and techniques as appropriate. • Contributes to standard practices for problem-solving approaches, tools, and processes. • Analyzes and synthesizes information and devises alternative resolution strategies. • Develops successful resolutions to critical or wide-impact problems.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Working Knowledge: • Provides effective technical solutions to routine functional challenges via sound technical competence, effectively examining implications of events and issues. • Effectively performs the technical job aspects, continuously building knowledge and keeping up-to-date on technical and procedural job components. • Applies technical operating and project standards based on achieving excellence in delivered products, technologies and services. • Applies current procedures and technologies to help resolve technical issues in one's general area of technical competence. • Helps others solve technical or procedural problems or issues.
Reliability Engineering: Knowledge of reliability engineering; ability to utilize various tools and techniques for ensuring product reliability, availability and maintainability.
Level Working Knowledge: • Assesses hardware product reliability following established processes and procedures; generates regular reports on reliability results. • Researches reasons for product failures to help with product redesign or enhancement. • Participates in the review of product design to ensure reliability standards are met. • Maintains an appropriate level of reliability for a particular hardware product. • Organizes variable data used for reliability metrics; assists in the analysis of data.
Mechanical Maintenance - Power Supply: Knowledge of machines used in power plant; ability to conduct preventive maintenance and repairs or replacements on faulty mechanical parts used in power plants.
Level Extensive Experience: • Develops a system to measure the effectiveness of mechanical maintenance. • Monitors the operation of mechanical maintenance procedures. • Reviews power supply equipment malfunction logs to identify potential problems. • Provides technical solutions for complex mechanical problems related to power supply equipment. • Creates preventive maintenance schedules for all mechanical equipment and structures. • Consults on maintenance cycle optimization, emergency situations and complicated repairs.
Mechanical Maintenance (Oil and Gas): Knowledge of mechanical equipment and the preventive maintenance; ability to repair or replace faulty mechanical parts used in the exploration, production or refining of hydrocarbons.
Level Extensive Experience: • Establishes and monitors equipment malfunction logs and diagnosis system; identifies potential problems. • Diagnoses problems and malfunctions in a wide variety of mechanical equipment. • Demonstrates experience with installing and supporting all major equipment on site. • Creates preventive maintenance schedules for all mechanical equipment and structures. • Recommends protective measures to avoid oil and gas equipment malfunctions. • Relates experiences with maintenance cycle optimization, emergency and complicated repairs.
Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
Level Extensive Experience: • Evaluates business impact of failure and the criticality and timing of needed resolution. • Resolves difficult or high-impact equipment and systems problems. • Monitors machine performance and history; addresses excessive maintenance or repair needs. • Coaches others how to resolve integration or communications problems in multi-vendor environment. • Applies specific techniques for isolating a problem and defining resolution approach. • Uses advanced diagnostic techniques and tools for unusual or performance-related problems.
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. Posting Dates: August 27, 2026 - September 29, 2026
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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