About this role
About us:Welcome to Crowne Plaza Amsterdam – South and voco® The Hague, two distinct IHG Hotels where you'll experience the best of both worlds. At Crowne Plaza Amsterdam – South, business meets comfort in the lively Zuidas district, with 207 rooms, 7 meeting venues, and vibrant spots like De Japanner Zuid and the Manhattan Lounge-Bar. At voco® The Hague, an iconic former bank building has been transformed into a stylish hotel with 204 elegant rooms and a warm, welcoming team. Together, these two hotels offer the perfect place to learn, grow, and connect within the IHG Hotels & Resorts family.Core responsibilities: • Manage individual bookings requests for Crowne Plaza Amsterdam South and voco The Hague via phone, email and distribution channels. • Monitor room inventory and rate availability in coordination with Revenue Management • Proceed with inquiries handling and reservations as needed. • Upsell room categories and additional services to maximize revenue per booking. • Process cancellations, amendments, and no-shows in line with hotel policy. • Maintain detailed and accurate guest profiles and preferences. • Ensure compliance with brand standards and reservation procedures. • Process advance deposits on reservations. • Join revenue calls and revenue meetings.Guest Satisfaction: • Provide clear, accurate, and engaging information about rooms, services, and facilities. • Respond to guest inquiries promptly and professionally (email response time aligned with brand standards).Teamwork: • Ensure seamless communication of special requests to Front Office, Housekeeping, and F&B by Managing PMS (Opera) bookings 'update and traces for both properties in a timely manner supporting efficient internal communication and guests experience. • Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay. • Participating in Site inspections for meeting and events and client facing appointments F