About this role
Customer Service & Sales Coordinator
Manufacturing & Construction
Be part of a team where your contribution has a meaningful impact every day. Enjoy a hybrid work model, comprehensive benefits, an RRSP program, paid time off and a collaborative environment that promotes autonomy, initiative and work-life balance.
What is in it for you:
? Annual salary of $55K-65K.
? Permanent full-time position of 40 hours per week.
? Schedule from Monday to Friday, 8:00 am to 4:00 pm, with flexibility.
? Hybrid work model allowing up to 2 days of remote work per week following the training period.
? 2 weeks of vacation per year (4%), in addition to a paid company shutdown during the holiday season, in accordance with company policies.
? Up to 32 paid personal hours per year, granted on a prorated basis according to hours worked.
? Group insurance after 3 months of service.
? RRSP program after 6 months of service.
? Work location: Terrasse-Vaudreuil.
Profile:
You enjoy being at the center of the action, managing multiple priorities at once and keeping things moving in a fast-paced environment. Organized and customer-focused, you ensure effective communication between various stakeholders and help keep requests, orders and priorities progressing smoothly.
Recognized for your attention to detail, resourcefulness and solution-oriented approach, you adapt well to changing priorities, coordinate multiple files simultaneously and actively contribute to customer satisfaction through thorough follow-up and proactive support.
Responsibilities:
? Respond to customer inquiries by phone and email in both French and English.
? Follow up on orders and delivery timelines.
? Act as a liaison between customers, the sales team and various internal departments.
? Support sales representatives in the management and follow-up of customer accounts.
? Coordinate information required for production and deliveries.
? Maintain and update data across various systems.
? Prepare and maintain administrative reports and tracking documents.
? Participate in resolving urgent or complex situations to ensure an excellent customer experience.
? Contribute to the continuous improvement of processes and work methods.
What you need to succeed:
Education and Experience
? Relevant college diploma or equivalent experience in customer service, coordination or sales support.
? Experience in a manufacturing, industrial, logistics, transportation or distribution environment.
? Experience or knowledge in the construction, building materials or technical products sector is considered a strong asset.
Skills
? Proficiency with Microsoft Office Suite, particularly Excel and Outlook.
? Bilingual in French and English, both written and spoken, required to respond to customers in both languages.
Professional attributes
? Strong organizational skills, autonomy and the ability to manage multiple priorities simultaneously.
? Excellent judgment and resourcefulness.
? Ability to work with a variety of stakeholders and coordinate multiple files in parallel.