About this role
*About Us*
Nestled in the stunning natural beauty of Victoria, The Westin Bear Mountain Resort & Spa is a luxury resort destination destination featuring 91 well-appointed guest rooms, a full-service restaurant, a vibrant bar and lounge, a 300-person ballroom, and state-of-the-art conference facilities. As part of the Westin brand under the Marriott International umbrella, our resort also boasts a world-class spa and a tranquil serenity pool, delivering an unforgettable experience to every guest.
*Job Overview*
We are currently seeking a friendly, reliable, and service-oriented *Bell & Valet Attendant* to join our Guest Services team on a part-time basis.
This role is ideal for someone who enjoys working directly with guests, takes pride in creating a strong first and last impression, and is comfortable working in a fast-paced hotel environment. The Bell & Valet Attendant plays an important role in welcoming guests to the resort and supporting a smooth arrival and departure experience.
*Responsibilities*
* Warmly welcome arriving guests and assist with luggage and personal belongings * Provide professional valet parking services and safely operate guest vehicles * Retrieve and deliver guest vehicles promptly and efficiently * Assist guests with loading and unloading luggage * Escort guests to their rooms when required and provide basic information about the resort and its services * Maintain the organization and cleanliness of the hotel entrance, valet area, and luggage storage areas * Safely store, tag, and retrieve guest luggage * Provide directions, transportation information, and general assistance to guests * Coordinate closely with Front Desk and other departments to support guest requests and smooth hotel operations * Monitor the arrival area and proactively assist guests when needed * Maintain professionalism, discretion, and guest confidentiality at all times * Follow all hotel safety, security, and vehicle handling procedures * Assist with other Guest Services duties as required
*Qualifications*
* Previous guest service, hotel, valet, or customer service experience is an asset * Valid driver?s licence with a clean driving record * Comfortable and confident driving a variety of vehicles, including manual transmission if required * Strong communication and interpersonal skills * Professional and welcoming demeanor * Ability to remain calm and organized in a fast-paced environment * Ability to safely lift and carry luggage up to 50 lbs * Reliable, punctual, and able to work independently as well as part of a team * Flexible availability, including evenings, weekends, and holidays
*What We Offer*
* A stunning workplace at the top of Bear Mountain in Langford * Complimentary on-site parking for staff * Access to our premium fitness facility * Delicious, complimentary staff lunches daily * A supportive and collaborative work environment that values employee well-being
Pay: $19.00 per hour
Expected hours: No more than 24.0 per week
Benefits: * On-site gym * On-site parking
Work Location: In person