About this role
Job Description
*DUTIES:*
* Process guest check-ins and check-outs according to hotel and Brand standards * Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner. * Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. * Processing guests accounts * Handling a cash float * Providing excellent customer service as per hotel and Brand standards * Selling and creating room reservations * To operate various standard office machines such as personal computer, various software, fax, calculator, phone, photocopy machine. * To determine and evaluate the guest requests in person or over the phone, and to written or verbal instructions. * Maintain confidentiality of all guests and hotel information * Liaise in writing and verbally with guests, visitors, enquirers, and hotel staff. * Perform basic Front Desk tasks and clerical including reservations over the telephone, and ensure a smooth and accurate input.
*QUALIFICATIONS:*
* Prior experience working the front desk at a hotel preferred. * Good command of the English language is essential, both written and verbal * Additional languages spoken would be an asset * Must be neat, professional and well groomed * Must possess strong organization time management skills, attentive to details * Must be guest service focused * Knowledge of OnQ (PMS) would be an asset * Excellent computer skills * Experience in a service related position is a must * Must be able to stand for extended periods of time * Excellent communication skills * Positive attitude and outgoing personality is essential * Must be able to work shifts (days, evenings, weekends and holidays) * Other duties as assigned
Pay: $20.51 per hour
Work Location: In person