About this role
*Customer Service Representative*
*Toronto Event Rentals Inc. ? South Etobicoke, ON.*
*Start Date: *To be confirmed.
Toronto Event Rentals is a leading provider of high-value equipment for corporate events across the GTA. We are seeking a professional, organized, and detail-oriented *Customer Service Representative* to join our team.
*Schedule (Seasonal Position)*
Due to the seasonal nature of our business, hours vary by season:
* *Part-Time (Off-Season):* Monday?Thursday, 8:00 AM ? 3:00 PM * *Full-Time (High Season):* Monday?Friday, 8:00 AM ? 3:00 PM
Candidates must be flexible and available to transition between part-time and full-time based on seasonal demand. *We are looking for a candidate who is interested in a long-term position and growing with our company.*
* _Applicants must be legally entitled to work in Canada_
*Compensation & Training*
* *Starting at $20/hour* (6-month probation period) * *$21/hour after successful completion of probation* * An additional raise may be considered after *1.5 years*, based on performance * Training will be provided in the probation period.
*Key Responsibilities*
* Respond to client inquiries via phone and email. * Prepare quotes, invoices, and rental agreements. * Send invoices and prepare refunds if requested. * Coordinate event details and logistics with clients and internal teams. * Keep client files and order details organized in our system. * Ensure high-level customer satisfaction through clear communication and follow-up. * During slower periods, assist with light office and showroom tasks such as taking product photos and helping with inventory counts to support the team and maintain consistent hours.
*Qualifications & Skills*
* Minimum 2+ years of customer service experience (event industry experience is an asset) * Strong written and verbal communication skills in English * *Tagalog-speaking* candidates are strongly preferred, as Tagalog is an asset for communication with members of our team and/or clientele. * Exceptional organizational and time-management abilities. * Ability to manage multiple projects and deadlines simultaneously. * High attention to detail. * Professional demeanor with strong problem-solving skills. * Comfortable using CRM systems and Microsoft Office (including Excel) and Google Workspace. * Reliable and adaptable, with the ability to work part-time in slower seasons and full-time during peak season.
Pay: From $20.00 per hour
Benefits: * Casual dress * On-site parking
Work Location: In person