About this role
*Holiday Inn Express & Suites St. John?s Airport *is looking for a Customer Service Expert to join our Front Desk team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel.
The Guest Services Agent is a key position within our company. This role will contribute to the overall success of the Hotel by providing superior customer service and an administrative support to the Front Office.
*Responsibilities:*
* Provides superior customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage * Follows established procedures and policies when completing tasks * Prepares and sends courier packages and ensures accurate billing and records * Acts as an Ambassador for our hotel, including greeting guests and handling basic inquiries * Demonstrates a customer service attitude with internal/external contacts * Provides basic data entry and transaction handling service for the Front Office within a property * Inputs data accurately into the appropriate database * Produces statistics and reports on the data as per standard formats * Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up * Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit * Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies * Other duties as required
*Skills/Knowledge/Experience:*
* Minimum 1 year experience in similar customer service position preferred * Advanced communication, interpersonal, and customer service skills * Technical aptitude * Able to work flexible hours * Beginner level in the use of MS Office Suite * Professional appearance and attitude * Bondable * Exemplifies IHG?s core values and enjoys working in a culture of accountability
*Additional Information:*
* All positions will receive required training to fulfill duties & responsibilities
A variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!
*Important note:*
* \* _Holiday Inn Express & Suites would like to thank all interested applicants\*_ * _\* Only those selected for an interview will be contacted \*_
Job Types: Full-time, Permanent
Pay: From $19.75 per hour
Benefits: * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care
Work Location: In person