About this role
*Job Description*
The Receptionist will be the first point of contact for clients visiting Diamond Queen Toronto Jewellers. The successful candidate will provide a professional, welcoming experience while supporting the sales team and day-to-day operations of the luxury jewellery store.
*Responsibilities*
* Greet and welcome clients in a professional and friendly manner. * Answer and direct incoming telephone calls and emails. * Schedule and confirm client appointments. * Assist customers with general inquiries and direct them to the appropriate sales associate. * Maintain an organized and welcoming reception area. * Support the sales team with administrative and customer-service tasks. * Assist with client follow-ups and appointment reminders. * Maintain accurate customer information and records. * Coordinate with team members to ensure a smooth customer experience. * Handle basic administrative duties, filing, data entry and correspondence. * Provide excellent customer service and maintain confidentiality. * Perform other duties as assigned.
*Qualifications*
* Previous receptionist, customer service, hospitality or luxury retail experience is an asset. * Excellent verbal and written communication skills. * Professional appearance and strong interpersonal skills. * Strong organization and time-management abilities. * Comfortable working in a fast-paced environment. * Ability to work independently and as part of a team. * Strong attention to detail. * Comfortable using computers, email and scheduling systems. * Experience in luxury retail or fine jewellery is an asset.
*Ideal Candidate*
The ideal candidate is polished, welcoming, reliable and customer-focused, with excellent communication skills and an interest in providing a high-end client experience.
*Note*: Diamond Queen Toronto's currently advertised role emphasizes customer engagement, luxury retail/fine hospitality experience, communication, time management and customer satisfaction.
Pay: $14.00-$21.00 per hour
Work Location: In person