About this role
Join us at Sparkling Hill Resort! We are looking for a positive, energetic individual to join our Housekeeping leadership team. The ideal candidate will be a strong leader with impeccable attention to detail, communication skills and efficiency. Take the next step in your hospitality career and join a world-renowned wellness resort in the beautiful Okanagan.
Housekeeping Supervisors are responsible for all day-to-day operations of the housekeeping and laundry departments. Supervisors must ensure Sparkling Hill cleanliness standards are met in all guest rooms, public areas and meeting spaces.
*Staff accommodation is potentially available in double rooms for full-time Sparkling Hill employees, working 40 hours per week.*
*Perks & Benefits:*
Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:
* Deeply discounted room rates available to team members * Discounts on gift shop retail, food and spa treatments * Extended health benefits * Monthly employee incentives * Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry
*The Housekeeping Supervisor responsibilities include:*
* Training new employees according to Sparkling Hill standards. * Developing and coaching a diverse team of housekeepers. * Overseeing/assisting in the inventory, storage and control of housekeeping items. * Ensuring that all lost and found articles are stored properly and correctly logged. * Ensuring that guest room status is communicated to the Front Desk in a timely and efficient manner. * Inspecting guest rooms, public areas, and employee areas and holding team members accountable for corrective action. * Hands on cleaning in multiple areas and laundry tasks when necessary * Maintaining a high level of customer satisfaction by interacting and responding positively with guests and taking immediate actions to resolve problems. * Ensuring that the yearly cleaning projects are completed (deep cleaning). * Ensure all Work Safe and WHIMS and safety standards are maintained * Provide orientation, feedback and recognition to all colleagues * Opening and closing of the department, prepare room attendants daily assignment * Reporting all maintenance issues * Other duties as directed
*Requirements:*
* Housekeeping experience required * Approachable, positive attitude, self-starter, team player, work under pressure and meet deadlines, lead by example. * Approach all encounters with guests and employees in a friendly, service-oriented manner * Ability to work under pressure and in a demanding, fast-paced environment and meet deadlines * Must be able to speak and read English * Excellent organizational, time management and analytical and problem-solving skills. * Ability to work flexible hours including days, evenings, weekends and holidays.
*Qualified applicants may submit a detailed resume and cover letter to Ms. Megan Bender, Housekeeping Manager. Only candidates selected for an interview will be contacted.*
Job Types: Full-time, Permanent
Pay: From $21.00 per hour
Benefits: * Company events * Dental care * Disability insurance * Discounted or free food * Extended health care * Life insurance * Store discount * Vision care
Ability to commute/relocate: * Vernon, BC: reliably commute or plan to relocate before starting work (required)
Experience: * housekeeping: 1 year (preferred)
Work Location: In person