About this role
Education: Secondary (high) school graduation certificate. Work setting: Hospitality industry. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Take, cancel and change room reservations. Provide information on hotel facilities and services. Answer telephone and relay telephone calls and messages. Provide customer service. Reconcile accounts. Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings. Prepare and submit reports. Perform front desk duties. Perform safety and security checks. Prepare reports and audit findings. MS Office. Examine and verify the accuracy of work . Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Flexibility. Judgement. Organized. Team player. Experience: 1 year to less than 2 years. Other benefits: Free parking available.