About this role
ESSENTIAL FUNCTIONS:
• Model ethical behavior and execute job responsibilities in accordance with Exzeo training, standards, and information protection policies.
• Act as the caller's advocate via the telephone to ensure the caller's concerns are addressed.
• Take ownership of each call, handling it until resolution is reached, which includes follow-up. as necessary to ensure that the actions promised to the caller are completed.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
• Excellent telephone and verbal communication skills.
• Ability to obtain, organize, and present information and ability to handle multiple tasks as assigned.
REQUIRED EXPERIENCE:
• Two or more years of customer service experience.