About this role
Driven by our Passion for People, our Remote Sparkling Wine Advisors are keen on driving a great customer experience. The Customer Service Rep. provides client support via phone, assisting with client inquiries, troubleshooting, and general support. They respond to all client communication via phone. Communicate with customers proactively and professionally across multiple communication channels. Agents may be asked to transition between channels at any time.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners—we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don't use the word “strive” lightly. It embodies what we value.