About this role
Salary: £? - ? per year
Requirements: Technically strong and personableMain area of expertise in macOSSelf-motivated, organised, and comfortable working autonomouslyAbility to take ownership of issues through to resolutionAbility to explain technical matters clearly to usersmacOS and iOS support experienceFamiliar with service desk toolsFamiliar with networking concepts such as LAN/WAN configurationFamiliar with AV equipment, including Smart-TVKnowledge of Microsoft 365 environmentsClean UK driving licence required, as occasional travel to other sites will be necessary Responsibilities: Be the first point of contact for IT supportProvide high-quality assistance across macOS, iOS, Microsoft 365, Entra ID (Azure AD), Meraki wireless, Cisco AnyConnect VPN, cloud technologies, and AV systemsSupport VIP incidents, requests, and changesWork closely with users in a customer-focused and proactive manner Technologies: AzureCloudCiscoSupportLANmacOSMicrosoft 365VPNiOSOffice 365 More:
We are a user-focused IT team reporting to the Head of IT. We are hiring an IT Support Analyst / Service Desk Engineer on a contract-to-permanent basis, with a strong focus on macOS. The role offers the opportunity to support a broad range of technologies, including macOS, iOS, Microsoft 365, Entra ID (Azure AD), Meraki wireless, Cisco AnyConnect VPN, cloud technologies, and AV systems, with occasional travel to other sites as needed.
last updated 35 week of 2026