About this role
Salary: £25,000 - 35,000 per year
Requirements: Proven experience in a 1st/2nd line IT support or helpdesk role.Strong troubleshooting skills and ability to resolve issues efficiently.Experience with Office 365, Exchange, and on-premise environments.Confident with hardware installation, maintenance, and problem resolution.Excellent communication and interpersonal skills.Ability to work independently and as part of a team. Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site.Manage and resolve hardware, software, and network issues.Support Office 365, Exchange, and on-premise systems.Respond to and resolve tickets using our helpdesk system.Install, configure, and maintain IT equipment.Escalate complex issues to senior engineers as required.Maintain excellent communication with users, keeping them informed throughout the support process. Technologies: CloudHardwareSupportNetworkOffice 365 More:
We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team in Manchester. This is a hands-on role supporting end-users across hardware, software, and network issues. We work in-office 5 days a week and offer excellent opportunities for career progression and training in both cloud and on-premise technologies. Benefits include excellent career progression and training opportunities, as well as good holiday entitlement.
last updated 35 week of 2026