About this role
Salary: £30,000 - 30,000 per year
Requirements: Previous experience in an IT service desk, helpdesk or end-user support role, ideally around 2-3 yearsStrong customer communication skills, with the confidence to support users at all levelsGood troubleshooting and problem-solving abilityExperience supporting Windows desktop and laptop operating systemsExperience supporting Microsoft Office applications and OutlookAbility to prioritise effectively and remain organised in a fast-paced, ticket-driven environmentPositive, proactive approach and a genuine interest in developing across new technologiesEligibility to obtain the required security clearanceDesirable: Microsoft 365 supportDesirable: Active Directory or Microsoft Entra ID user administrationDesirable: Exposure to Microsoft Azure, Intune or endpoint managementDesirable: Experience using ITSM or ticketing systemsDesirable: Basic networking knowledge, including DNS, DHCP, Wi-Fi and connectivity troubleshootingDesirable: Exposure to antivirus, backup, virtualisation, monitoring or remote support technologiesDesirable: Previous MSP or managed services experience Responsibilities: Provide 1st line technical support via phone, email and remote support toolsLog, prioritise, manage and resolve incidents and service requests in line with SLAsTroubleshoot Windows desktop, laptop, software and peripheral issuesSupport Microsoft Office, Outlook and Microsoft 365 applicationsCarry out basic user account and access administrationEscalate more complex incidents while maintaining ownership and customer communicationMaintain accurate ticket updates, technical documentation and knowledge articlesWork collaboratively with 2nd and 3rd line engineers and other technical teamsWork flexible start and finish times between 8am and 6pm as part of the service desk rota Technologies: Active DirectoryAzureSupportITSMMicrosoft 365SecurityWindowsOffice 365Cloud More:
We are a growing Managed Services Provider based in Basingstoke, initially offering an office-based role with hybrid working available once established. We provide front-line end-user computing support to a varied customer base across the public and private sectors, with strong opportunities to broaden technical knowledge and progress into 2nd and 3rd line support. The role offers excellent exposure to a wide range of customer environments and technologies, along with excellent benefits and a busy, varied working environment.
last updated 35 week of 2026