About this role
Salary: £35,000 - 38,000 per year
Requirements: Previous experience providing technical support in a similar role, including BAU and project supportStrong communication skills with the ability to engage effectively with stakeholders at all levelsExperience supporting Windows 10 and Windows 11 environmentsExperience managing hardware lifecycle activitiesExperience installing, configuring and maintaining desktops, laptops, printers and associated IT equipmentSolid understanding of networking fundamentals, including connectivity troubleshootingExposure to Active Directory, DNS, DHCP or similar user management technologiesKnowledge of IT service management frameworks such as ITILAppreciation of cyber security best practicesExperience with technologies such as VMware vSphere, Microsoft Exchange, Microsoft 365 administration, Cisco Meraki, Sophos Central, backup solutions or Linux environments would be advantageous but is not essentialRelevant certifications such as CompTIA A+, Microsoft certifications or ITIL Foundation would be beneficialFull UK driving licence is essential Responsibilities: Provide hands-on 1st and 2nd line support, responding to incidents and service requests in a professional and timely mannerDiagnose and resolve a range of technical issues, including user account administration, password resets, multi-factor authentication support, software installations and hardware faultsConfigure and deploy new hardware and softwareSupport IT operations and maintenance activitiesHelp maintain a stable and secure technology environmentMaintain accurate IT documentationAssist with hardware asset management and inventory controlWork closely with senior IT colleagues and third-party suppliers where escalation is requiredDevelop technical knowledge and contribute ideas for improving IT processes and enhancing the overall user experience Technologies: Active DirectoryCiscoHardwareSupportITILLinuxMicrosoft 365SecurityVMwareWindowsOffice 365 More:
We are recruiting for an IT Support Analyst to join our established team on a permanent basis in Guildford. This is a newly created position due to our growth, and it is a 5-day on-site role. You will join a collaborative team that provides high-quality technical support to internal customers while contributing to the ongoing improvement of our IT services and infrastructure. We offer a salary around £38,000, performance-related annual bonus, 36 days annual leave inclusive of bank holidays, optional private health and dental insurance, salary sacrifice schemes including cycle to work, pension contributions matched up to 10% by the company, annual employee medical, training and development opportunities, relocation assistance where applicable, and ongoing professional development within a supportive team environment.
last updated 35 week of 2026