About this role
Salary: £? - ? per year
Requirements: Previous experience in an IT Support, Service Desk, Helpdesk or User Support environmentStrong customer service and communication skillsExperience supporting Microsoft 365 / Office 365 applicationsGood working knowledge of Windows 11Experience supporting Apple devices, including iPadsKnowledge of Active Directory, including basic account administrationExperience troubleshooting hardware and software issuesExposure to Microsoft Teams and telephony systemsUnderstanding of or experience with Microsoft Copilot is beneficialA basic understanding of the Welsh language is advantageous Responsibilities: Act as the first point of contact for internal IT support queriesLog, categorise and prioritise incidents and service requests in line with agreed SLAsDiagnose, troubleshoot and resolve first-line hardware and software issuesProvide account administration and user support within Active DirectorySupport users across Microsoft 365, Windows 11 and Microsoft TeamsAssist with laptops, desktops, iPads, smartphones and other end-user devicesSupport Microsoft Teams and associated telephony systemsEscalate more complex technical issues to the appropriate IT teams where requiredMaintain and improve the internal IT knowledge baseProvide guidance and training to users on IT systems and applicationsContribute to continual service improvement by identifying opportunities to improve the user experience and IT support processes Technologies: Active DirectoryCopilotHardwareSupportMicrosoft 365Office 365Windows More:
We are recruiting for a customer-focused User Support Engineer to provide first-line technical support to internal users and serve as their initial contact for IT queries. The role is based in Cardiff, with hybrid working, on a three-month contract at £160 per day, Inside IR35. Hays Specialist Recruitment Limited is acting as an employment agency for permanent recruitment and an employment business supplying temporary workers.
last updated 42 week of 2026