About this role
Salary: £75,000 - 75,000 per year
Requirements: We provide clear visibility of the end-to-end service experience.We input to and influence the future of the service experience.We are familiar with a range of strategic models and can apply them.We understand business analysis in order to form problem statements.We provide guidance in needs-based design, design research, design thinking, and service design.We coach and support junior team members.We are comfortable working with researchers and the wider team to create experience maps and service blueprints.We understand a variety of research and design methodologies and approaches.We can design, lead, and facilitate workshops using a variety of techniques to drive outcomes.We are able to communicate effectively at all levels.We have excellent commercial awareness.We understand stakeholder management and how to identify, facilitate, and map the landscape.We have a demonstrated ability in managing, coaching, and developing senior members of our team and wider community.Desirable: we have experience of working in a full-service digital agency environment.Desirable: we have experience working with Agile delivery methodologies. Responsibilities: We deliver end-to-end, efficient, and consistent service experiences.We advocate for needs-based design, design research, design thinking, and service design.We guide others in these principles.We may manage, coach, and develop a small number of staff, with a focus on employee performance and career development.We are part of our growing Experience Design capability creating exemplary digital services. Technologies: SupportMarketingUX UI Design More:
We are Kainos, partnering directly with hackajob to hire for this role. We are problem solvers, innovators, and collaborators with a shared mission to create real impact. We transform digital services for millions, deliver Workday solutions, and push the boundaries of technology together. We believe in a people-first culture where ideas are valued, growth is supported, and contributions make a difference. You will join a diverse, ambitious team that celebrates creativity and collaboration. We are passionate about user-centred design and about making a positive, measurable impact through quality products and services. We also believe in diversity, equity, and inclusion, and we welcome candidates from all backgrounds. Our friendly talent acquisition team is available to support you with any accommodations or adjustments during the recruitment process.
last updated 35 week of 2026