About this role
Salary: £60,000 - 60,000 per year
Requirements: Solid experience supporting, configuring, and enhancing ITSM platforms, such as Jira Service Management or similarAbility to solve moderately complex application-related issues and contribute to secure, scalable solutionsUnderstanding of application lifecycle management, integration patterns, and secure-by-design principlesStrong communication and collaboration skills across engineering and business teamsA proactive mindset with a passion for continuous improvement and knowledge sharingEnterprise application support, configuration, and enhancement experienceITSM platform configuration and support experience, such as Jira Service Management or similarConfiguration of workflows across incident, problem, and change management processesIntegration of ITSM platforms with monitoring, identity, and automation toolingApplication lifecycle management experience, including deployment, maintenance, upgrades, and decommissioningIntegration patterns and identity management experience, such as SSO, RBAC, and API integrationSecure-by-design principles and application security practicesTechnical problem solving and resolution of application-related issuesCollaboration with engineering, service management, and business teamsExperience working within ITIL-aligned service environmentsDelivery within enterprise, secure, or defence environmentsDesirable: Jira Service Management or similar ITSM platformsDesirable: ITIL process design and optimisationDesirable: API-led automation and workflow orchestrationDesirable: Integration with alerting, monitoring, and incident management systemsDesirable: Reporting, dashboards, and service performance metricsDesirable: Experience integrating with enterprise services, such as Active Directory and identity platformsDesirable: Exposure to DevOps and CI-CD practicesDesirable: Experience working in secure or regulated environmentsThis role is subject to pre-employment screening in line with the UK Governments Baseline Personnel Security Standard (BPSS)An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) will applyThis role requires Developed Vetting (DV) clearance prior to starting Responsibilities: Support, configure, and enhance ITSM platforms that underpin service delivery and operational workflowsDeliver engineering tasks within defined work packages, ensuring alignment with user needs, security requirements, and service-level objectivesContribute to application architecture, integration, and lifecycle activities under the guidance of senior engineersCollaborate with stakeholders across engineering, service management, and business teams to resolve technical issuesMentor junior engineers and specialists, supporting their development and promoting best practicesParticipate in continuous improvement initiatives, including automation, documentation, and knowledge sharingEnsure compliance with engineering governance, ITSM processes, and cyber security policies Technologies: APIActive DirectoryDevOpsIncident ManagementSupportITILITSMJIRARBACSecurity More:
hackajob is partnering directly with Leonardo to hire for this role. We are seeking a Senior Application Engineer to join our Cyber & Security Solutions Division team, focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government, and public sector services. The salary range is £44,171 - £61,950, and the role may involve a blended hybrid working model with a mixture of working from home and working on site at one of our Leonardo offices. The role will be based at our UK site in Yeovil. We offer a comprehensive, company-funded benefits package that supports wellbeing, career development, and work-life balance, including generous leave with up to 12 additional flexi-days each year, an award-winning pension scheme with up to 15% employer contribution, free access to mental health support and financial advice, free access to 4,000 online courses via Coursera and LinkedIn Learning, and up to £500 annually for flexible benefits such as private healthcare, lifestyle discounts, and gym memberships. We offer flexible hours with hybrid working options. Leonardo is a global leader in Aerospace, Defence, and Security, headquartered in Italy, with over 53,000 people worldwide and 8,500 across 9 sites in the UK. We are committed to building an inclusive, accessible, and welcoming workplace where a diverse workforce drives innovation and better outcomes.
last updated 35 week of 2026