About this role
Salary: £? - ? per year
Requirements: Previous experience working within an IT Service Desk or 1st Line Support roleStrong customer service and communication skillsExperience troubleshooting desktop hardware, software and applicationsKnowledge of user account and access administrationComfortable using remote support and administration toolsAbility to prioritise incidents based on severity and business impactStrong attention to detail when logging and documenting issuesAbility to work effectively within SLAs and established processesA proactive and customer-focused approach Responsibilities: Provide 1st line IT support via telephone and remote support toolsLog, prioritise and manage incidents and service requestsDiagnose and resolve desktop hardware and software issuesSupport users with system and network accessConfigure and support desktop applicationsUse remote administration tools to troubleshoot user issuesEscalate unresolved incidents to 2nd line teams where appropriateKeep users updated throughout the resolution processMaintain accurate asset, equipment and ticket informationSupport software installations, upgrades and desktop deploymentsAssist with user account and email administrationMaintain and contribute to the Service Desk knowledge baseWork with external suppliers where requiredEnsure all work is completed in line with security, data protection and service desk procedures Technologies: HardwareSupportNetworkSecurity More:
Our client is looking for an experienced Service Desk Analyst to join our IT team on an initial 3-month contract in Hereford, with 1 day a week in the office. This is a full-time contract role working Monday to Friday between 8am and 5:30pm on a rota basis, offering up to £180 per day. We provide a remote support environment with broad exposure across desktop, application and access support, and the opportunity to support a large and varied user base while contributing to service improvements and technical documentation.
last updated 35 week of 2026