About this role
Salary: £27,000 - 30,000 per year
Requirements: IT qualifications are advantageous, such as CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials or similarExperience working for an IT Managed Service Provider (MSP) or IT Support business is advantageousKnowledge of key technologies such as Windows Server, Office 365, Firewalls, WDS, Intune and Entra is advantageousAdvantageous skills include VMware, Hyper-V, hosted telecoms, IP telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR and CCTV IPA full UK driving licence is preferred Responsibilities: Provide 1st and 2nd line IT support to end users, including troubleshooting, fixes, IT incident management, call logging, prioritisation, ticket management and escalation of complex IT incidentsSupport a range of customer IT environments, including desktop PCs, servers, networks, IT infrastructure, peripherals, telephony, applications, software, hardware and IT cyber securityCommunicate with end users, work to agreed SLAs, update the IT helpdesk ticketing system and write clear IT documentationAssist in the delivery of IT projects, including IT installations, rollouts, laptop upgrades, migrations and printer deployments Technologies: AWSAzureCloudHardwareHyper-VIncident ManagementSupportITILITSMLinuxMCPOffice 365SecurityVMwareWindows More:
We are an established IT Managed Services business with a proven track record spanning 20+ years. We are offering a permanent IT Support Technician position based in Derby on a hybrid working basis, with 4 days per week in the office and 1 day per week working from home. The salary is £27,000 to £30,000 depending on experience, and our benefits include 22 days holiday plus bank holidays, a day off on your birthday, pension, health care, training and career development. We are ideally looking for someone to start in September or October 2026.
last updated 35 week of 2026