About this role
Salary: £30,000 - 37,000 per year
Requirements: We should have previous experience supporting and administering business-critical applications within a complex organisation.We should have a strong understanding of application support and administration.We should have experience managing user permissions, troubleshooting application issues, and working with external software providers.We should have strong analytical and problem-solving abilities.We should have excellent organisational and time-management skills.We should be able to communicate technical information clearly to non-technical audiences.We should be able to manage competing priorities effectively.We should be able to engage with multiple stakeholders.We should maintain a high level of accuracy and attention to detail.A relevant IT qualification is preferred, although equivalent commercial experience will also be considered. Responsibilities: We will support and maintain a portfolio of applications, ensuring they remain secure, reliable, and fit for business needs.We will act as a key point of contact for users, providing technical support.We will administer access permissions and manage user accounts and role-based access controls.We will liaise with software vendors and third-party providers to address technical issues.We will investigate and resolve application-related incidents.We will create and maintain user documentation.We will deliver training and guidance to end users where required.We will support application upgrades and enhancements.We will assist with integrations and data management activities.We will ensure compliance with GDPR and data protection requirements.We will collaborate with stakeholders across the business to improve application usage.We will contribute towards continuous system and process improvements. Technologies: SupportCRMERPSecurity More:
We are seeking an Applications Support Analyst to join our IT team and take ownership of the support, administration, and continual improvement of a range of business-critical applications. This is an excellent opportunity for an applications-focused professional who enjoys troubleshooting technical issues, working closely with users, managing system access, and driving improvements across key business systems. We offer a competitive salary and benefits package, ongoing professional development opportunities, exposure to business-critical systems and transformation projects, and the chance to work within a collaborative and supportive environment supporting a diverse application landscape.
last updated 35 week of 2026