About this role
Salary: £65,000 - 65,000 per year
Requirements: Lead, plan, develop, and conduct research activities, ensuring the right methods are appliedExpert knowledge and application of qualitative and quantitative research methodsSound understanding of information architecture, interaction design, and visual design principlesWork closely with client teams to deliver relevant and appropriate research plans and strategiesDesigns and leads workshops across a project lifecycleRepresents user research across the organisationDemonstrated ability in managing, coaching, and developing senior members of our team and wider communityAble to communicate effectively at all levelsExcellent commercial awarenessStrong stakeholder management skillsExperience working in a full-service digital agency environmentDemonstrable knowledge of user-centred design practicesExperience working with Agile delivery methodologies Responsibilities: Deliver actionable insights that help define the right service experiences and focus them on user needsAdvocate for needs-based design, design thinking, and service designCoach others in design researchManage, coach, and develop a small number of staffFocus on employee performance and career developmentBe part of our growing Experience Design capability creating exemplary digital servicesCreate positive, measurable impact on millions of people through quality products and services Technologies: SupportMarketingUX UI Design More:
We are partnering directly with Kainos to hire for this role. At Kainos, we are problem solvers, innovators, and collaborators, driven by a shared mission to create real impact. We transform digital services for millions, deliver Workday solutions, and push the boundaries of technology together. We have a people-first culture where our ideas are valued, our growth is supported, and our contributions truly make a difference. We are part of a diverse, ambitious team that celebrates creativity and collaboration. We believe in diversity, equity, and inclusion, and we are committed to building a team where everyone is valued, respected, and given an equal chance to thrive. We also provide support throughout the recruitment process and encourage candidates to discuss any accommodations or adjustments they may need.
last updated 35 week of 2026