About this role
Job summary
Would you like to play a key role in a friendly and dedicated administration team, helping to ensure patients receive an efficient and high-quality service?
The Bristol MSK/POD Service provides care and support to patients with musculoskeletal conditions, and we are looking for an experienced and motivated administrator to join our team.
As a senior member of the Sirona MSK administration team, you will oversee the day-to-day work of administrative colleagues across defined localities. You will play an important role in ensuring administrative processes run smoothly and efficiently, including appointment booking, workforce allocation, caseload management, patient communication and post-clinic actions.
You will support the development and maintenance of diaries, templates and documentation within our electronic patient record system, EMIS. You will also be responsible for monitoring data quality, supporting audits and reviewing performance information to help identify opportunities for improvement.
The role will involve managing and responding appropriately to concerns, complaints and adverse events, escalating issues to your line manager where necessary.
Main duties of the job
As a senior member of the team, you will have line management responsibilities and will support the development of both new and existing colleagues through training, mentoring and day-to-day guidance. You will use your communication and negotiation skills to engage colleagues, build effective working relationships and achieve positive outcomes.
You will also support the Band 5 Administration Lead(s) with workforce planning and maintaining appropriate staffing levels, including involvement in recruitment. There may also be opportunities to deputise for a Band 5 Administration Lead during periods of absence.
The duties described are not exhaustive and may change over time in line with the needs of the service. Sirona's values are at the heart of everything we do and will be integral to the way you carry out your role.
About us
Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.
We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.
Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.
We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.
We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.
Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.
Interested? View our benefits leaflet which you can find attached to this vacancy.
Job description Job responsibilities
Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.
Please note, we cannot offer a Certificate of Sponsorship for this role.If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.
If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.
Person Specification
Qualification Essential
GCSE Maths and English
Desirable
NVQ level 3 Business Administration
Skills and Knowledge Essential
oLiaises with colleagues, patients/clients and/or external contacts handling complex messages and complaints including sensitive information to help the team/service run efficiently and effectively. oCreates written/electronic correspondence including bespoke letters oLine manages, trains and mentors colleagues/new staff, conducting regular one to one meetings and providing wellbeing and emotional support, performance management and professional development. oExpected to follow standard operating procedures (SOPs) and policies to support your role and contribute to ideas for service developments
Desirable
oAdministration work relevant to the position applied for oHandling information confidentially and securely. oDelivering excellent customer service on the telephone and in person oFrequent, non-routine problem solving oWorking in a health/social care or service-oriented organisation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sirona care & health CIC
Address Hampton House
Hampton House
Bristol
BS6 6AU
United Kingdom
Employer's website https://www.sirona-cic.org.uk/ (Opens in a new tab)