About this role
Job summary
We are looking to recruit two band 3 medical secretaries within the Bristol Royal Hospital for Children. One for General Paediatric Medicine and the other for Paediatric Haematology, Oncology and BMT.
For each post we are looking for an experienced, enthusiastic and dedicated individual to provide an effective and efficient secretarial service to that department. The post holder will have a range of secretarial/PA experience, ideally in a hospital environment, though other administration/PA experience will be considered.
Main duties of the job
Working in a busy and sometimes demanding role, within a supportive team, they must be a good team player and enjoy working within a multidisciplinary team. The applicant should have good organisational and interpersonal skills and the ability to work well under pressure. As the post deals with patients, relatives and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. They need to have a good working knowledge of Microsoft packages, including Word, Excel and Outlook.
We would welcome applications from those who meet all of the essential criteria as set out in the person specification. This includes having a qualification (pass or distinction) in audio transcription or word processing at RSA stage II or an equivalent governing body. Please ensure you note on your application, in the supporting information section, which post(s) you are interested in applying for or whether you have no preference.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit andretaina workforce whichrepresentsthe rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your applicationin order toensurewe'remeeting our pledge.
Job description Job responsibilities
The postholder will be responsible for providing an efficient administrative and secretarial service to support clinical teams in delivering high quality patient care. The role involves managing clinical correspondence, maintaining patient records, communicating with patients, families and healthcare professionals, and supporting the smooth running of services, whilst ensuring confidentiality, accuracy and excellent customer service.
Person Specification
Education and qualifications Essential
Business and Administration Level 3 NVQ or equivalent experience Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Knowledge, skills and abilities Essential
Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Ability to adapt to use new computer packages and programmes Effective organisational skills Good IT skills including Microsoft packages Attention to detail
Experience Essential
Experience of dealing with the public, both on the telephone and in person
Desirable
Previous NHS experience Clerical/administrative experience Understanding of medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol Royal Hospital for Children
Bristol
BS2 8BJ
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)