About this role
Job summary
This is a fantastic opportunity for a dynamic and enthusiastic individual to join our administrative team within the UHBW Pregnancy Advisory Service which provides abortion care to people in BNSSG.
Main duties of the job
Check patients in and out of the clinic, maintaining a welcoming and non-judgemental environment. To act as a point of contact for queries from clinical and non-clinical staff, and patients Liaise with clinical and non-clinical teams across the Trust via telephone and email Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate Communicate changes to clinical team Manage patient referrals Carry out clinical coding and a variety of other administrative activities using multiple healthcare systems.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Working hours -Wednesday 10am-6pm and Thursday 09.30am-16.30 am. These are fixed hours with no flexibility to vary the start or finish time.
This role is permanently based on the first floor of Tower hill and will involve moving around different areas of the building as part of your daily role.
This role is not suitable for home working.
Person Specification
Knowlege and Experience Essential
Previous receptionist experience in a healthcare or public setting Clerical/administration experience including filing and/or reception Experience of dealing with the public, both on the telephone and in person
Desirable
Previous NHS experience
Skills and Abilities Essential
Empathetic, professional and non-judgemental manner when dealing with people, both on the telephone and face to face Flexible approach to duties Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Proven good organisational skills Good IT skills including Microsoft packages Confidence to handle difficult conversations with patients, relatives and carers Attention to detail Ability to work effectively in a busy team, adjust to change and motivate others Ability to work independently and as part of a team Able to respond to patient queries and escalate to the multi-disciplinary team when necessary
Qualifications and Training Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Central Health Clinic
Tower hill
Bristol
BS2 0JD
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)