About this role
Job Description POSITION GENERAL SUMMARY To ensure smooth and efficient operations of terminal. ESSENTIAL POSITION FUNCTIONS Monitor the operations within and coordinate with related agencies and units; to ensure smooth flow of passengers. Ensure all facilities are serviceable and well maintained. To take necessary actions on facilities that was reported faulty. To manage/ coordinate/liaise with others agencies for any event/crisis/emergencies. Supervise the performance of the Terminal Operations staffs that are under his/her jurisdictions. Liaise with AODM; on the overall status of the airport. To compile all report on operation and facilities. Ensure compliances to IMS and other certifications requirement. To attend meeting on behalf of Duty Executives / Terminal Manager during their absence. Monitor and ensure that the management of the VIP rooms is carried out as per SOP and Courtesy and Care. Monitor/manage the performance of the service contractors at the terminal and ensure that they performed as per contract agreement. Handle all complaints or feedbacks in a professional manner. Key Challenges Ensure that the services provided are exceeding passenger expectation. Ensure Terminal score high in ASQ elements that related to terminal functions. Skills Ability to work in group or individually Able to coordinate with other agencies Relevant Industries 1–3 years of working experience in airport terminal operations, passenger handling, customer service operations, facilities management, or contractor oversight. Open to fresh Diploma graduates with CGPA > 2.80 demonstrating strong interpersonal communication, problem-solving abilities, and customer orientation. Education Diploma Holders ONLY . Diploma in Airport Operations Management, Aviation Management, Hospitality/Tourism, Business Administration, Operations Management , or an equivalent field . Minimum academic achievement: CGPA > 2.80 . Additional Information Open to Malaysian citizens only. Please be reminded that only online applications will be entertained. Applications should reach us by 3 September 2026. Only the shortlisted applicants will be notified.