About this role
Who are we? At Miway, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way. Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company. Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. What will you do? As an iRefer Sales Agent , you will be responsible for engaging with both existing and prospective MiWay clients to promote and sell Value Added Products (VAPs). The role focuses on maximizing every customer interaction by identifying sales opportunities, delivering exceptional customer service, and achieving daily and monthly sales targets. You will provide customers with relevant product and service information, effectively address their needs, and use persuasive sales techniques to increase product uptake. The role may involve the use of predictive dialling technology to contact customers efficiently. Success in this role requires maintaining high productivity levels, ensuring accurate data capturing and record keeping, and consistently delivering quality service to both internal and external customers while adhering to company policies and compliance requirements. Minimum Qualification and Experience Minimum Qualification Grade 12/Standard 10/NQF 4 RE5 Certificate (as per DOFA date) STI FAIS Credits (as per DOFA date) Minimum Experience At least 2 years' call Centre Sales experience Previous short-term insurance experience Previous iRefer experience in a target-driven environment Ability to multitask and cope with pressure Punctual and can self-manage Knowledge and Skills Undertake Outbound Tele-Sales Service inbound client queries, requests Administration and processing Quality, compliance and accreditation Personal Attributes Communicates effectively - Contributing dependently Situational adaptability - Contributing dependently Action orientated - Contributing dependently Persuades - Contributing dependently Core Competencies Being resilient - Contributing dependently Collaborates - Contributing dependently Cultivates innovation - Contributing dependently Customer focus - Contributing independently Drives results - Contributing dependently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society .