About the Position JOB OFFER N°02/08/Nuru-DRC/GOM/2026 — INTERNAL & EXTERNAL OFFERCloud Services ManagerGoma, DRCJob Title: Cloud Services ManagerLocation: East Africa RegionDepartment: IT Reports To: IT Senior ManagerDuration: PermanentCompensation: Competitive salaryStart Date: Immediate / Rolling Intake<ol style="margin-top:0;margin-bottom:0;"><li style="list-style-type:upper-roman;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;"> ABOUT NURU</li></ol>Nuru (Swahili for "light") is a pioneering Congolese company developing solar hybrid mini-grids across the Democratic Republic of Congo. Founded in 2015 as Kivu Green Energy, Nuru deployed Congo's first solar-based mini-grid in 2017 and today operates the largest off-grid mini-grid in sub-Saharan Africa — a 1.3 MW hybrid site in Goma. Our network extends to Beni, Tadu, and Faradje in the Oriental Province.<ol style="margin-top:0;margin-bottom:0;"><li style="list-style-type:upper-roman;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">ABOUT THE ROLE?</li></ol>We are seeking a Cloud Services Manager to oversee two critical pillars of our digital operations: Salesforce Ecosystem Management and Electrical Smart Metering Platforms. How this role works: Our team operates on a Primary Owner / Deputy model. Based on your background, you will take Primary Technical Ownership of one domain and act as the Secondary/Deputy Support for the other domain. An existing team member will hold the reciprocal arrangement, ensuring full operational coverage, cross-training, and continuous system uptime Key Responsibilities <ol style="margin-top:0;margin-bottom:0;"><li style="list-style-type:upper-roman;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;">KEY RESPONSIBILITIES</li><li style="list-style-type:decimal;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;"><h2 style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt;">System Maintenance & Operational Health </h2></li></ol><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Maintain high availability, operational health, and monitoring for both cloud domains:<ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:circle;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Salesforce: Perform routine administration, environment cleanups, release management, user setups, object model and Apex maintenance.</li><li style="list-style-type:circle;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Smart Meter Platforms: Oversee and maintain platforms such as SteamaCo, SparkMeter, and upcoming grid management services.</li></ul></li><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Serve as the technical primary for one domain and backup/escalation for the other during coverage periods (vacations, on-call support).</li></ul><ol style="margin-top:0;margin-bottom:0;"><li style="list-style-type:decimal;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;"><h2 style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt;">Technical Support & Internal Enablement</h2></li></ol><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Act as the escalation point for internal users across business units regarding system issues, data anomalies, and access management.</li><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Troubleshoot complex technical tickets, data syncing errors, or API outages across both platforms.</li><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Create and maintain technical documentation, standard operating procedures (SOPs), and user training guides.</li></ul><ol style="margin-top:0;margin-bottom:0;"><li style="list-style-type:decimal;font-size:12pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;text-decoration:none;"><h2 style="line-height:1.38;text-align:justify;margin-top:0pt;margin-bottom:0pt;">System Development & Feature Enhancement </h2></li></ol><ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Salesforce Development: Write, test, and deploy custom Apex code, triggers, batch jobs, and workflows/flows to automate business processes.</li><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Smart Meter Enhancements: Adopt system configuration to deal with increasing load, implement new vendor APIs/protocols, and optimize data collection workflows, add new sites.</li><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Partner with department heads to translate business requirements into functional cloud solutions and technical specifications.</li></ul> All Candidates Must Have <ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-2pt;">You hold a bachelor's or master's degree in Computer Science, Web and Mobile Development, Computer Engineering, Systems and Networks, or a related field</li><li style="list-style-type:disc;font-size:12pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-2pt;">Experience Level: 2–6+ years of hands-on experience managing enterprise cloud platforms or SaaS ecosystems (Mid to Senior level).</li><li style="list-style-type:disc;font-size:12pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-2pt;"> Technical Depth in ONE of the following core areas:</li><li style="list-style-type:disc;font-size:12pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Option A (Salesforce): Proven experience in Salesforce Administration and custom Apex development (Apex triggers, classes, asynchronous processing, SOQL/SOSL).</li><li style="list-style-type:disc;font-size:12pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Option B (Smart Meter / IoT): Direct experience configuring and maintaining smart grid or utility platforms (e.g., SteamaCo, SparkMeter, or similar solutions) along with strong API integration background.</li><li style="list-style-type:disc;font-size:12pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-2pt;">Willingness to Cross-Train: Demonstrated ability and enthusiasm to learn and act as secondary administrator/developer for the alternate domain.</li><li style="list-style-type:disc;font-size:12pt;font-family:Arial, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-2pt;">Integration & Data: Experience working with REST/SOAP APIs, JSON/XML data formats, and database management.</li></ul> Ideal Candidates Will Have <ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-2pt;">Excellent written communication skills in English and in French ;</li><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-2pt;">Ability to work remotely with little or no direct supervision</li><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-2pt;">CRM & Automation: Salesforce (platform, Apex, Flows)</li><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-2pt;">IoT & Utility Platforms: SteamaCo, SparkMeter, custom API connectors</li><li style="list-style-type:disc;font-size:12pt;font-family:Raleway, sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;margin-left:-2pt;">Data & Integration: REST/SOAP APIs, SQL/SOQL</li></ul> Location East Africa Region Contact If you are interested in this opportunity, please submit your CV (PDF format, maximum 3 pages), a short cover letter (maximum 1 page)( all in English) explaining why you want to join NURU and why you are a strong fit. To apply, please click on the link below: <a href="https://nuru.jobs.personio.com/job/2765086" style="text-decoration:none;">https://nuru.jobs.personio.com/job/2765086</a>, No later than September 11, 2026, at 4:00 PM (Goma time).Or by scanning the QR code below:Applications will be reviewed on a rolling basis, and early applications are strongly encouraged. Shortlisted candidates will be required to complete an assessment test as part of the selection process. NURU is committed to complying with all local, national, and international laws designed to protect children, vulnerable adults, and the fundamental rights of all individuals. NURU maintains a zero-tolerance policy toward Sexual Exploitation, Abuse, and Harassment (SEAH) and expects everyone working with or on behalf of NURU to prioritize the protection and safeguarding of its clients, beneficiaries, and partners.NURU does not request or accept any fees, bribes, sexual favors, or any other form of payment at any stage of the recruitment process. NURU will never ask candidates for banking information during recruitment. It is strictly prohibited for any member of our staff to solicit or accept sexual acts or favors from a candidate.If anyone makes such a request, or if you feel pressured or unfairly discriminated against during our recruitment process, please contact us at: <a href="mailto:[email protected]" style="text-decoration:none;">[email protected]</a> <div style="text-align:center;">Only shortlisted candidates will be contacted.</div>

Cloud Services Manager @ Nuru

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