About this role
Job summary
To support the Deputy Clinical Care Manager with the day-to-day management of the Business Intelligence team, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.
The Business Intelligence Team plays a key role in supporting the PCN to maximise income and achieve its Quality and Outcomes Framework (QOF) and Investment and Impact Fund (IIF) targets. You will be supporting a team of Care Coordinators in organising and monitoring long-term condition reviews, providing administrative support to the Frailty Team, and contributing to the effective delivery of wider PCN services and initiatives.
The Clinical Care Team Leader will focus on the day-to-day operability of the practice, championing ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Learning and Development and promoting a positive working environment.
Main duties of the job
The Clinical Care Team Leader will focus on the day-to-day operability of the practice, championing ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Learning and Development and promoting a positive working environment.
About us
We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.
We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.
Job description Job responsibilities
Primary Responsibilities:
The following are the core responsibilities of the Clinical Care Team Leader. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
Responsible for the day-to-day management of the Business intelligence team.To provide overall support inclusive of all teams on the designated site.Identify training needs and arrange training programmes for members of the Business Intelligence team.Work effectively with individuals in other agencies to meet patients needsEnsure staff Reviews and Appraisals are conducted in a timely mannerEnsure Return to work interviews are conducted in line with the absence management policy, supporting Deputy Clinical Care Manger with completing Absence reviews.Carefully apply Practice policies, standards and guidancParticipate in audits and project work when requireTo provide a project management role to the practice as and when requiredDeal with patient complaints, only escalating where necessaryDeal with IT issues as they arise, seeking assistance with more complex issues as appropriateArrange team meetings as required and ensure accurate recording and dissemination of minutesContribute to the effectiveness of the team by reflecting on own and team activities, and making suggestions on ways to develop and improve performance
Secondary Responsibilities:
In addition to the primary responsibilities, the Operations Team Leader may be requested to:
Support reception and administration staff, providing cover during staff absencesComplete opening and closing procedures in accordance with the duty rota if requiredAssist the teams with their duties if required
Person Specification
Qualifications Essential
GCSE English (C or above) and at least three others
Desirable
Educated to A-level / equivalent or higher, with relevant experience AMSPAR Qualification NVQ Level 2 in Health and Social Care Leadership and / or Management Qualification
Personal Qualities Essential
Polite and confident Flexible and cooperative Motivated Initiative and judgement (knowing when to ask for help) Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Experience Essential
Experience of working with the general public Experience of administrative duties Experience of leading / managing a team Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook
Desirable
EMIS / Systmone / Vision user skills Experience of working in a health care setting Experience of providing appraisal writing and staff development
Employer details Employer name Pathfields Medical Group
Address Laira Surgery
95 Pike Road
Plymouth
Devon
PL3 6HG
United Kingdom
Employer's website https://www.pathfields.co.uk (Opens in a new tab)