About this role
Job summary
We are looking for someone to provide high-quality administrative support to the Frailty Team within the Primary Care Network (PCN), contributing to the delivery of proactive, coordinated care for patients living with frailty.
This role involves supporting multidisciplinary working, managing clinical and non-clinical data, coordinating meetings, liaising with patients and external partners, and ensuring smooth operational processes within the frailty pathway.
You will be a key point of contact for the team and help to ensure efficient day-to-day administration
The role is to carry out office administration, working in support of the lead frailty nurse, acute visiting service and working alongside care coordinators to aid with supporting safe patient care. You will be required to use of a range of computer systems.As a first point of contact for patients, you will identify and prioritise information to inform decisions on the urgency of a response. The ability to work under own initiative and to prioritise own workload and to work to deadlines is essential.
This is a 6 months fixed term contract.
Main duties of the job
Provide comprehensive administrative support to the PCN Frailty Team, including scheduling meetings, managing calendars, and taking meeting minutes. Understand the importance of Key Performance indicators/service targets and keep the KPI data spreadsheet up-to-date. Accurately collate and record data into a central spreadsheet, ensuring it is kept up to date and ready for regular reporting. Support the coordination of multidisciplinary team (MDT) meetings, including agenda preparation, attendance tracking, and follow-up actions. Maintain accurate and up-to-date patient records and clinical documentation. Assist with the management of referrals, appointments, and patient communications. Assist in the monitoring and updating of frailty registers across practices, ensuring that patient information is kept accurate and current. Act as a first point of contact for patient and carer queries relating to frailty services, signposting appropriately. Liaise with GP practices, community services, social care, and voluntary sector partners to support smooth communication and care coordination. Support the Frailty Team in communicating effectively with patients, ensuring a compassionate and professional approach. Contribute to the ongoing development and improvement of frailty-related services within the PCN. Support implementation of national and local initiatives relating to frailty care.Participate in training and development opportunities relevant to the role.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
GCSEs (or equivalent) including English and Maths NVQ Level 2/3 in Business Administration or equivalent experience
Desirable
Relevant administrative or healthcare-related qualification Training in confidentiality, data protection, or safeguarding
Experience Essential
Experience of working in an administrative or clerical role Experience handling confidential or sensitive information Experience working independently and managing a varied workload
Desirable
Experience working in a healthcare setting e.g. Primary Care, NHS or Social Services Experience supporting multidisciplinary teams Experience in coordinating meetings or minute-taking
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Gosport Medical Centre
Bury Road
Gosport
Hampshire
PO12 3AQ
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)