About this role
Job summary
An exciting opportunity has arisen for a Patient Support Administrator to join the Frailty and Acute Visiting Service (AVS) team within Gosport Central Primary Care Network (PCN).
This is a part-time role, working 3.5 hours per day, with flexible start and finish times.
You will provide administrative and patient support to the Frailty and AVS teams, helping ensure patients receive timely, coordinated care. You will work closely with clinical and administrative colleagues across the PCN.
Duties include supporting patient communications, arranging appointments and follow-ups, maintaining patient records, updating systems and spreadsheets, assisting with MDT coordination, and general administrative support.
You will be a key contact for patients and staff, providing a friendly, professional service and ensuring information is shared accurately and promptly.
This role suits someone organised, approachable, and able to work well in a busy team, with good communication skills and a flexible, positive attitude.
You will support approximately 85,000 patients across five GP practices in Gosport: Bridgemary Medical Centre, Blossom Health, Rowner Medical Centre, Solent View Medical Practice, and The Willow Group.
Main duties of the job
*Ability to operate in a constantly changing environment.
*To process referrals and make appointments
*To take phone calls and direct them accordingly or take messages and contact clinical staff as required.
*To lift, move and load/unload boxes containing medical records or supplies.
*To undertake clerical duties for the service e.g. emails, filing, photocopying and scanning as required.
*Travel to other sites when required.
*Communication with Social Services, Relatives, Patients, Physiotherapist/OT's/GP's, Consultants, other clinical professionals, Local hospitals, other Trusts, Suppliers.
*Receiving and talking about confidential/sensitive information
*Special needs: Phone contact with patients or their relatives of a great age range. Some who may be hard of hearing, have dementia, be confused, have difficulty with English. Also, distraught or angry patients or family members. May also be dealing with terminally ill patients and families, this may be by telephone so will need to show empathy with all of the above, confidence to impart correct information, firmness and efficiency extremely important.
*Maintain confidential medical information and manager's correspondence within the Caldicott guidelines.
*Ensure all communications (internal and external) contribute to a positive image of Hampshire and Isle of Wight Healthcare NHS Foundation Trust and are of the highest possible standard
*In return for your skills, we offer regular supervisions and training.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
GCSE 'O' level education including English and Maths -- Grade C or above
Desirable
IT Qualification (ECDL) RSA typing Level II
Experience Essential
Working in office environment and previous secretarial experience Microsoft Word Skills and experience of using other Microsoft Packages Experience of setting up and maintaining office systems Experience of working in a health and social care setting Experience of managing own workload, prioritising and working independently
Desirable
Previous experience of working in an NHS setting/ community team Experience of using EMIS and other NHS IT systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Gosport Medical Centre
Bury Road
Gosport
Hampshire
PO12 3AQ
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)