About this role
Job summary
Provide administrative assistance to the Stroke Pathway Assessment and Rehabilitation Centre based at Beech Hill Rehabilitation Unit .
To ensure efficient and effective support to the services.
To be the first point of contact for patients and visitors entering SPARC, and to always present a professional and friendly manner.
To consistently deliver a patient focused service, which provides good customer service and effective working relationships along the Stroke Pathway.
To work closely with the other members of the team to ensure the smooth running of the services at all times.
Main duties of the job
To provide a strictly confidential administrative service to the Stroke Pathway Assessment and Rehabilitation Centre (SPARC), Community Stroke Service (CSS) and Intermediate Care Beds (ICB). To be competent in the use of Microsoft Outlook, Teams, Word, Excel and PowerPoint as well as Trust systems including SystmOne and Lorenzo. To be responsible for ordering supplies using the in-house ordering system (Integra/Web Basket). To provide administrative support to the Interface office as part of the SPARC/ICB service as required, accurately inputting data into Excel spreadsheets and SystmOne. To cover main reception at SPARC as required - meeting and greeting patients and visitors to SPARC in a friendly and courteous manner and direct all visitors as appropriate. To ensure correspondence, both paper and electronic, is handled and responded to in a timely and efficient manner. To be conversant in the use of the internet and STH intranet, using both effectively to support the work of the service. To positively contribute to team culture and act as a positive ambassador for the organisation. Infection prevention and control is integral to this post. The post holder should, at all times, demonstrate effective infection control and hygiene. This list is not exhaustive and other duties maybe expected to be undertaken following consultation and agreement with the post holder.
Please note this advertisement is for both permanent and fixed term opportunities.
About us
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Job description Job responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person Specification
Qualifications Essential
Good standard of general education (including English and Maths) to GCSE Grade 3/4 or equivalent. NVQ / RSA / OCR level lll Typing or Word Processing (or equivalent qualification), or able to demonstrate the equivalent standard of work experience.
Desirable
Computer literate to ECDL standard or equivalent
Experience Essential
Previous administrative experience to enable an understanding of the range of work procedures and practices. Customer service/ patient care skills Knowledge and understanding of office procedures and protocols. Understanding the need for confidentiality Knowledge and commitment to Equal Opportunities.
Desirable
To have worked in a multidisciplinary or healthcare setting Knowledge of the NHS
Special Skills/Aptitudes Essential
Ability to be an effective team worker. Motivated and enthusiastic. Committed to ongoing development. Available to provide cover during periods of sickness and holidays. Understanding of own behaviour and how this impacts on colleagues, patients, and visitors. Excellent communication skills, both spoken and written English, to provide routine and complex information. Excellent attention to detail. Demonstrable customer service skills. Filing, including experience of setting up systems. Ability to use a comprehensive range of software packages. Able to demonstrate excellent organisational skills, e.g., arranging meetings, keeping diaries and time management. Able to work unsupervised and prioritise workload. Able to demonstrate a proven ability to meet deadlines. Able to practice high level confidentiality skills. Ability to attend work on a regular basis
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust
Address Stroke Pathway Assessment and Rehabilitation Centre (SPARC)
Norfolk Park Road
Sheffield
S2 3QE
United Kingdom
Employer's website https://www.sth.nhs.uk (Opens in a new tab)