About this role
Job summary
We are seeking 2 people to join the Data Quality team. This will support provision of a centralised function to ensure that the quality of data collected is as high as possible. The focus is the Patient Administration System (PAS), responding to routine checks and addressing user queries. Expert guidance is provided to ensure both accuracy and singularity of each patient record and activities are recorded to high quality NHS data standards. This contributes to the Electronic Patient Record that must be well maintained to ensure continuity of high quality clinical care.
You will need to have an eye for detail, be questioning and have a tenacious approach to seeing problems resolved. You will use your well-developed communication skills to share your enthusiasm for high quality standards of data and be approachable by new and experienced users of systems across the trust
Main duties of the job
Respond to enquiries providing day to day support to a wide range of data collectors across the trust, including expert guidance to users of the Patient Administration System
Support analytical work of a business area through the analysis of data management processes within Clinical Management Groups (CMGs) and, work in partnership with service managersand team leaders in appraising and promoting improvement in data handling techniques.
Help to maintain quality and content of data held on UHL administrative and clinical systems through regular checking and discreet projects.
Process data quality audit in line with national quality assurance standards & protocols.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description Job responsibilities
Using detailed knowledge and being proficient in the use of the PAS, guide and coach all relevant operational staff to ensure that accurate information is obtained and recorded in a timely way.
Function effectively in an environment of frequently changing priorities to deal with emerging issues.
Influence improvements in data quality standards so that data collectors understand & acknowledge the importance of good quality information. Key to the role is the ability to assess and challenge established work processes and to encourage ownership of improvements and making impact on local policy.
Work to parameters set by policies and procedures, some of which the post-holder will have assisted in developing and writing. Show a high degree of personal accountability in managing personal workload and conduct, pro-actively escalating issues to the Data Quality Service Manager to enable the teams focus to be revised as required.
See the attached Job Description for full detail
Person Specification
Training Essential
Good general level of education to HNC, NVQ level 3 or equivalent knowledge & experience, involving analytical techniques in a large organisation
Desirable
Graduate Formal IT qualification Auditor Certification
Experience Essential
Minimum 3 - 4 years NHS experience working within an admin/clerical role (or elsewhere where large amounts of data are processed and data flows throughout a whole organisation) Use of Patient Administration System or equivalent. Knowledge of NHS information requirements and terminolog Broad NHS patient data flows In depth working knowledge of the impact of poor data quality Principles of Patient Access e.g. fairness, equality Continuously keep knowledge & understanding up to date on information directives from the Dept of Health
Desirable
Technical expertise in data analysis tools Secondary Uses Service and role within NHS.
Communication Essential
Good verbal and written communication skills Team worker, providing cross-cover for others and sharing expertise Ability to train others within specific guidelines
Desirable
Data analysis in an NHS environment. Formally trained in data analysis techniques
Analytical and Judgement skills Essential
Experience in the application of data extraction and analysis tools Attention to detail Accurate and fast transcription of data and reports Good analytical report writing and presentation skills. Ability to appraise and evaluate problems Use of an electronic document management system.
Desirable
Data analysis in an NHS environment.
Skills Essential
Open to new learning opportunities Common sense Ability to concentrate for long periods
Desirable
Flexibility in terms of working arrangements. Dynamic in terms of promoting data quality
Planning and organisation skills Essential
Initiative and ability to see beyond own immediate remit Ability to work under pressure and manage own workload Good time management
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
United Kingdom
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)