About this role
Job summary
We are looking for a friendly, self-motivated individual to join our team as ward clerk in AMU.
You will be providing administrative support as well asthe first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
Using the Trust's IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward
The ward will be a busy and demanding working environment, but the successful applicant will join a strong & supportive team. The successful applicant will be required to work on their own initiative, managing their own workload, as well as being part of a team.
Applicants must be computer literate, and have excellent communication & interpersonal skills. Experience of working in an NHS environment would be an advantage.
Main duties of the job
Patient information & administrative duties Produce temporary files for patients admitted onto the ward
Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.
Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description Job responsibilities
Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.
Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.
Ensure patient labels are attached to every document within the patient file.
Complete front sheets for the notes showing dates of admissions and discharges.
Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly
Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors
Receptionist duties
Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them
Knowledge and skills required
To be able to organise time effectively.
The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives
To be able to remain calm under pressure
The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service
Please see job description/person specification for further details on the role
Person Specification
Equality, Diversity and Inclusion Essential
Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Training and qualifications Essential
Good standard of written and spoken English Basic computer skills
Desirable
Computer/typing/secretarial course
Experience Essential
Experience working with the general public Basic knowledge of clerical duties
Desirable
Previous experience of clerical duties in the health care setting
Communication ansd relationship skills Essential
Able to cope in stressful and demanding situations Ability to uphold confidentiality Able to prioritise and work in multi-disciplinary team Able to communicate effectively and sensitive to needs Must be able to use own initiative Caring & compassionate
Desirable
Demonstrates motivation to learn
Other requirements specific to the role Essential
Must be able to work a flexible shift patter to cove 24/7 365 days a year
Commitment to Trust Values and Behaviours Essential
Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address Leicester Royal Infirmary
Infirmary square
Leicester
LE1 5WW
United Kingdom
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)