About this role
Job summary St Luke's Hospice is seeking an experienced and inspirational Retail Area Manager to lead and develop a portfolio of charity shops and retail premises. The successful candidate will be a commercially focused leader with significant multi-site retail management experience, responsible for maximising sales, profitability and operational performance across the retail division while supporting the Hospice's mission and values. The role requires strong leadership, excellent people management skills, and the ability to drive positive change and continuous improvement.
Main duties of the job Lead, coach and support Shop Managers, Deputy Managers and volunteer teams to achieve sales and performance targets. Drive income generation, profitability, Gift Aid performance and operational excellence across multiple retail sites. Monitor and analyse sales, budgets and key performance indicators to identify opportunities for growth and improvement. Ensure high standards of customer service, visual merchandising, shop presentation and stock management. Manage recruitment, induction, training, appraisal and performance processes in line with organisational policies. Ensure compliance with health and safety, security, financial and retail operating procedures. Support the delivery of the Retail Strategy and identify innovative opportunities to develop and strengthen the retail operation.
About us St Lukes is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyond.
Everyone who works at St Luke's makes a difference. St Lukes plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Lukes so special.
Job description Job responsibilities The Retail Area Manager will be responsible for the overall performance of an assigned portfolio of shops and retail premises, ensuring income, profitability and operational standards are achieved.
Key responsibilities include:
Managing and developing retail teams to deliver excellent customer service and maximise sales performance. Recruiting, training, motivating and supporting Shop Managers, Deputy Managers and volunteers. Monitoring financial performance, controlling budgets and ensuring robust stock management processes are in place. Carrying out regular shop visits, audits and performance reviews, implementing action plans where required. Ensuring compliance with health and safety, security and organisational procedures across all locations. Building strong relationships with colleagues, volunteers, customers, local communities and external stakeholders. Supporting strategic retail initiatives, shop acquisitions and continuous improvement projects that contribute to the future success of the retail operation.
Person Specification
Additional Criteria Essential
Please refer to the attached Employee Specification
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Luke’s Hospice
Address Little Common Lane
Sheffield
South Yorkshire
S11 9NE
United Kingdom
Employer's website https://www.stlukeshospice.org.uk/ (Opens in a new tab)