About this role
Help make every patient’s care experience smoother—behind the scenes and at every step. Schedule: Monday-Friday, 8am-5pm The Support Services Specialist plays an important role in keeping patient information accurate, complete, and up to date so our care teams can focus on what matters most: supporting the health and wellness of the people we serve. This position helps ensure accurate insurance and primary care provider information, supports regulatory and billing requirements, and contributes to efficient, well-organized patient records. This is a great opportunity for someone who: enjoys detail-oriented administrative work, takes pride in accuracy, and wants to use their healthcare experience to make a meaningful impact on the operations that support quality care in rural communities. Review patient records and identify missing insurance coverage information, ensuring records are current and complete. Complete Good Faith Estimates and support related regulatory requirements. Monitor and update assigned primary care provider information with managed care organizations. Complete data entry and chart review activities that support accurate records, compliance, and efficient department operations. Provide additional administrative support as needed to help the team meet its goals.