About this role
At Veriforce, we help companies in high-risk industries keep their people, worksites, and supply chains safe and compliant. As a global leader in contractor and supply chain risk management, our SaaS platform simplifies contractor onboarding, credentialing, and compliance while providing powerful analytics and insights. Beyond software, we offer expert support, training, and consulting so our clients can operate with confidence. Together, we’re making workplaces safer every day. We’re seeking a strategic, client-facing Client Success Manager to lead key Operator Qualification (OQ) accounts and help strengthen how clients realize value from our VeriSource platform. You will build accounts and success plans, lead value-based conversations, monitor client health and KPIs, and identify opportunities that support retention and expansion. Working across Client Success, Sales, Support, Product, and Finance, you will connect clients with the right internal stakeholders, advocate for their needs, and guide complex initiatives to successful outcomes. This role is ideal for an experienced CSM who can operate independently, bring structure to an evolving practice, and quickly develop deep OQ and product knowledge. This role is ideal for someone who enjoys building processes, taking ownership, and driving meaningful results in a fast-paced environment. • Own strategic relationships for assigned OQ client accounts, developing a clear understanding of each client’s objectives, stakeholders, success measures, and value drivers. • Create and maintain account plans and success plans that align client priorities with measurable outcomes, adoption goals, and long-term partnership value. • Lead proactive client engagement, including value conversations, strategic check-ins, business reviews, and on-site or virtual meetings as appropriate. • Monitor account health, satisfaction, usage, risks, and agreed KPIs; identify concerns early and coordinate action plans to improve the client experience. • Identify retention, renewal, and expansion opportunities, partnering with the appropriate internal teams to support profitable account growth. • Build relationships across client organizations and connect with the right decision-makers, champions, and operational stakeholders. • Collaborate with Client Success partners, Sales, Support, Product, and Finance to provide seamless handoffs, resolve escalations, and deliver coordinated client support. • Develop deep knowledge of Veriforce’s OQ solutions, client workflows, and industry needs to serve as a credible, consultative partner. • Represent the voice of the client by sharing feedback and insights that inform service improvements, sales strategy, and product priorities. • Use client and account data to communicate progress, reinforce value, and build trust and advocacy.