About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
• Expands skills within an analytical or operational process. • Completes a variety of atypical assignments. • Applies experience and skills to complete assigned work. • Works within established procedures and practices. • Establishes the appropriate approach for new assignments. • Works with a limited degree of supervision.
Functional Knowledge
• Has developed skillset in a range of processes, procedures, and systems.
Business Expertise
• Helps teams to integrate and work together to support the achievement of company goals.
Impact
• Impacts a team, by example, through the quality service and information provided. • Uses discretion to modify work practices and processes to achieve results or improve efficiency.
Leadership
• Provides guidance to junior team members.
Problem Solving
• Provides solutions to atypical problems based on existing precedents or procedures.
Interpersonal Skills
• Clearly and effectively communicates information and ideas.
Responsibility Statements
• Conducts employee training classes on the features and operation of products and technology, client tools and processes. • Organizes the training content in a clear sequence for delivery. • Works with subject matter experts to keep content current and effective. • Reviews and prepares training resources and materials to deliver classes. • Collects training feedback from participants. • Participates in "train the trainers" sessions, to be prepared to deliver content. • Conducts "train the trainers" sessions. • Analyzes, produces, and distributes training reports. • Performs other duties as assigned. • Complies with all policies and standards.