About this role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
• Requires broad technical expertise and industry knowledge. • Accountable for functional, operational, and/or program management. • Assists others in achieving goals. • Manages performance appraisals and pay reviews. • Manages training for 3 or more employees. • Manages hiring and termination actions.
General Profile
• Supervises daily tasks of complex business, technical support, and production teams. • Responsible for the success of the team. • Works within established precedents and practices. • Examines information to solve ongoing problems. • Ability to perform work unsupervised.
Functional Knowledge
• Has a comprehensive understanding of a range of processes, procedures, systems, and concepts in own field.
Business Expertise
• Understands how to coordinate efforts across teams to achieve goals.
Impact
• Impacts the quality of the tasks performed or services provided by the team.
Leadership
• Provides daily supervision to team members including coaching, quality checks, and work progress.
Problem Solving
• Solves problems and evaluates possible solutions using technical experience and precedents.
Interpersonal Skills
• Uses tact to exchange ideas and information concisely and rationally.
Responsibility Statements
• Guides team members to perform tasks related to processing claims and answering calls efficiently. • Coaches team to deliver KPI's. • Ensures adherence to company policy and procedures. • Acts as the liaison between operations and middle-management to ensure protocols are being followed. • Supports conflict resolution and manages client, people, task, and systems related issues. • Monitors systems and applications to make sure they are working properly. • Provides resolutions to a diverse range of complex tasks. • Executes the continuity plan such as in natural disasters. • Delivers inputs on process improvement and operational initiatives. • Performs other duties as assigned. • Complies with all policies and standards.