About this role
Job summary
We are seeking caring, enthusiastic and motivated individuals to join our Bank team as a Band 2 Health Care Support Worker (HCA). This is an excellent opportunity to support our commitment to delivering high-quality, person-centred care while gaining valuable experience across a range of clinical settings within the Trust.
As a Healthcare Assistant, you will play a vital role in supporting patients with their daily care needs, promoting their comfort, dignity and wellbeing throughout their hospital journey.
Working on the Bank offers flexibility and variety, enabling you to work across different wards and departments.
Why Choose MWL Bank?
We offer a range of benefits, including:
Weekly pay Experience across a wide variety of clinical areas Access to the NHS Pension Scheme Enhanced pay rates for unsocial hours Access to internal Trust vacancies Blue Light Card and Health Service Discounts Uniform provided Dedicated support from our friendly MWL Bank team, available 7 days a week These posts will be subject to an Enhanced DBS (with barred list for vulnerable adult's and children's disclosure).
Interviews will take place on Monday 21st September 2026.
Main duties of the job
What You'll Do
As a member of our Bank workforce, you will:
Deliver high standards of compassionate, person-centred care. Support patients with their individual care needs. Communicate effectively with patients, relatives and colleagues. Assist in maintaining a safe, caring and supportive environment for patients. Accurately access and record patient information using Trust IT systems. What We're Looking For
We are looking for individuals who are:
Caring, compassionate and committed to providing excellent patient care. Reliable, adaptable and motivated to support patients and colleagues. Able to work effectively as part of a team. Strong communicators with a professional and respectful approach. Willing to work flexibly across a variety of wards and clinical areas. As this is a patient-facing role, applicants must be 18 years of age or over.
Training and Support
Successful candidates will receive:
A comprehensive induction programme. Ongoing support from experienced colleagues and managers. Training relevant to the role. IT training to support the use of electronic patient record systems and documentation.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1stJuly we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
CAREthat is evidence based, high quality and compassionate SAFETY that is of the highest standards COMMUNICATION that is open, inclusive and respectful SYSTEMS that are efficient, patient centred and reliable PATHWAYS that are best practice and embedded, but also respect the individual needs of patients Our achievements include:
Trust rated Outstanding by CQC Inspection August 2018 Top 100 places to work in the NHS (NHS Employers & Health Service Journal) Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Job description Job responsibilities
Work as part of a team and duties will be delegated by the registered healthcare professional. Act within the scope of your training and competence, knowing who to ask for help and support if you are notsure. Work within agreed ways of working, following relevant Trust standards, policies and protocols. Communicate compassionately and effectively with individuals and their families, carers and health carepractitioners using a range of techniques, maintaining confidentiality and using tact, empathy, persuasion andreassurance. Observe, assess and respond to personal care patients needs appropriately, escalating concerns to nursingstaff, as required. Organises self in general work tasks or when delivering patient care with supervision where needed fromSenior Health Care Assistant and/or nursing staff. As directed, undertake personal care duties and support activities of daily living, e.g. mouth care, personalhygiene, and toileting needs, demonstrating person centred care. Safely deliver care duties including manoeuvring of patient equipment (such as hoists and wheelchairs). Under supervision of a registered healthcare practitioner, undertake delegated procedures within the limits ofrequired training and measured competence, where appropriate. For example, patient moving and handling,and providing personal care. Support of patients feeding, diet and nutritional needs and accurately record patients nutritional intake andfluid intake and output, noticing and reporting changes to the nursing staff. Ensure patient property is managed as per Trust policy. Monitor levels of supplies and order supplies for the department as appropriate. Demonstrates own duties to new starters, contributing to the learning environment. To work in line with Trust policies and procedures Contributes to maintaining a safe, healthy working environment. Follow the principles for implementing a duty of care, always acting in the best interest of individuals to ensurethey do not come to harm. Work in partnership with the individual, their carers/ families and the wider healthcare team. Maintain and further develop your own skills and knowledge through development and learning activities;maintain evidence of your personal development and actively prepare for and participate in appraisal. Participate in team handovers.
Person Specification
Qualifications Essential
Completion of Trust Care Certificate within 4 months of appointment Basic literacy and numeracy skills
Desirable
NVQ level 2 Health and Social Care or equivalent Care Certificate (equivalent to level 1)
Knowledge & Experience Essential
Knowledge of personal care and related procedures Experience of working in a team
Desirable
Experience of working in a patient care/health related role
Skills Essential
Ability to communicate effectively in both verbal and written formats Good interpersonal skills Able to work within a team Able to accept direction and guidance Aware of own limitations Flexible in working hours Able to prioritise own workload and manage time effectively Flexible, adaptable and responsive to change Reliable and professional Ability to cope in stressful and challenging situations Inclusive and non-judgmental Punctual, motivated and committed Effective role model demonstrating Trust values Basic IT skills
Other Essential
Frequent, moderate effort for several short periods during the shift such as manual handling patients to supporting patients personal care Occasional requirement for concentration, with few competing demands for attention Aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately Aware of the process for accessing staff health and wellbeing support Occasional exposure to distressing situations which may care of chronic health conditions, patient end of life care/ care after death Able to carry out direct personal care as required on ward or department Frequent exposure to blood or body fluids Occasional exposure to patients with challenging behaviours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust
Address Southport & Ormskirk
Southport & Ormskirk
PR8 6PN
United Kingdom
Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)