About this role
Job summary
The Midland Centre for Spinal Injuries is looking for an enthusiastic and motivated individual to join our team. We currently have a Ward Clerk vacancy which is a permanent post for 25 hours per week.
The MCSI Ward Clerk provides a comprehensive front-line administrative and reception service for a 46-bed specialist spinal injuries ward, supporting patients throughout their lifelong care journey. The role is central to ensuring smooth ward operations, coordinating patient pathways, and maintaining continuity of care for patients who frequently return to the unit.
The role requires excellent communication, organisational, and administrative skills, with the ability to manage complex information while providing compassionate support to patients and their families.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
Key responsibilities include:
Providing a welcoming reception service for patients, relatives, and visitors.
Attending the daily multidisciplinary team (MDT) meeting to support patient flow and communication.
Managing admissions using the National Spinal Cord Injury Database and requesting external imaging via SECTRA.
Handling sensitive and confidential information with patients and families following life-changing spinal injuries.
Coordinating Progress and Goal Planning meetings with patients and relatives.
Obtaining quotes for specialist spinal injury equipment purchases and rentals.
Arranging patient transport with Ambulance Trusts across the West Midlands and North Wales.
Monitoring shared ward email inboxes and ensuring timely communication and administrative support for the multidisciplinary team.
About us
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
In the National Staff Survey, 69% of our staff would recommend the Trust as a place to work and 91% would recommend the hospital to a friend or relative for treatment.
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities.
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Job description Job responsibilities
Key responsibilities include:
Providing a welcoming reception service for patients, relatives, and visitors.
Attending the daily multidisciplinary team (MDT) meeting to support patient flow and communication.
Managing admissions using the National Spinal Cord Injury Database and requesting external imaging via SECTRA.
Handling sensitive and confidential information with patients and families following life-changing spinal injuries.
Coordinating Progress and Goal Planning meetings with patients and relatives.
Obtaining quotes for specialist spinal injury equipment purchases and rentals.
Arranging patient transport with Ambulance Trusts across the West Midlands and North Wales.
Monitoring shared ward email inboxes and ensuring timely communication and administrative support for the multidisciplinary team.
Please see attached job description and person specification for a more detailed description.
Person Specification
Qualifications Essential
NVQ Level 3 Business/Admin or demonstratable experience. Knowledge of secretarial or administrative procedures and systems, such as answering queries, progress chasing, task-related problem solving, acquired through experience.
Desirable
NVQ Level 2 in Customer Care
Experience Essential
Experience of using Microsoft Office Applications
Desirable
Qualification in word processing/IT skills. Customer Care Experience
Skills Essential
Ability to communicate effectively both verbally and in writing. Good numerical skills Experience in dealing with matters of a confidential nature. Ability to manage multiple tasks efficiently and maintain accurate records.
Desirable
Strong verbal and written communication skills to interact effectively with patients and healthcare staff.
Knowledge Essential
Basic working knowledge of Microsoft Word and Excel. Willingness to undertake appropriate training. An understanding of the requirements of the role.
Desirable
Competence in using healthcare software and electronic medical records systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address The Robert Jones and Agnes Hunt Orthopaedic Hospital
Twmpath Lane
Gobwen, Oswestry
SY10 7AG
United Kingdom
Employer's website https://www.rjah.nhs.uk/ (Opens in a new tab)