About this role
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
The opportunity: This position provides hands-on technical support, addressing all problems ensuring delivery of consistent, quality customer service across the organization. You are great at: • Deploying and recovery of desktops and laptops • Processing end-to-end IT asset-related orders including but not limited to equipment, peripherals, office devices, printers, etc. • Preparing equipment for shipping and receiving and cataloging returned equipment • Owning and managing problems and issues from start to finish • Maintain accurate counts and record of on hand equipment • Managing tasks and resources relating to projects and service support tickets • Experience using IT service management tools or ticketing system • Delivering clear and concise support documentation, identifying areas of inefficiency and recommending changes • Critical Thinking: Identifying risk and problems and recommending solutions into complex situations • Creativity: Providing ideas and suggestions clearly and concisely • Building Relationships: Building networks with people in your and other business areas and work together to deliver results • Regularly reporting the ongoing status of projects and activities as assigned • Effectively communicating, managing, and escalating of issues • Processing of user account creation / modifications & terminations for various systems • Providing the highest level of customer support for executives with limited time What it takes: Customer service orientation and interpersonal skills • English communication skills, both written and verbal • Strong independent problem solving and decision-making abilities • Ability to work individually as well as contribute to a global team environment • Proficient with both MAC and all Windows operating system software and hardware • Advanced troubleshooting for all types of technical service requests and issues involving computers, network, all smartphones / tablets, AV systems, enterprise applications / systems • Organized with an ability to prioritize multiple projects and tasks in a fast-paced environment • Capable of handling a challenging, real-time environment with strong and quick troubleshooting capabilities • Occasional travel to other offices OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.