About this role
Job summary The post holder will be required to work as part of an administrative team who provide comprehensive and confidential secretarial and administrative support to the WF memory service to support its smooth running.
Main duties of the job Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. Manage the diary and make decisions on behalf of the Manager in prioritising and re arranging diary commitments. Checking emails (inbox for referral) and other post in a timely manner, personally prepare and send responses to correspondence. Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with effectively and appropriately or escalated to senior staff member if appropriate.
About us
NELFT NHS Foundation Trust provides mental health and community services for over 4.9 million people living in the London Boroughs of Waltham Forest, Redbridge, Barking and Dagenham, Havering, and across Essex.
We work to ensure our patients, their friends and family, feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.
Job description Job responsibilities
This is an exciting opportunity to join the busy administrative team at the Waltham Forest Memory Service for a fixed-term, twelve-month contract at pay Band 3.
About North East London NHS Foundation Trust
North East London NHS Foundation Trust is committed to providing high-quality care and support to the diverse communities we serve. Guided by our core values of inclusivity, compassion, and innovation, we aim to improve lives and deliver exceptional healthcare services. Our supportive and collaborative culture ensures that every team member feels valued and empowered to contribute to meaningful change.
The Role
In this key administrative role, you will provide essential support to ensure the smooth operation of our Memory Service. You will work closely with a variety of stakeholders, including team members, service users and carers to ensure effective communication and efficient processes. Your efforts will make a direct impact on the quality and timeliness of the care we provide.
Communicate effectively with a range of individuals, in person or by phone, ensuring professionalism, courtesy, and sensitivity to communication barriers. Respond to enquiries and take appropriate actions on behalf of the service, whether by phone, in person, or through correspondence, within agreed time frames. Managing the Memory Service’s Team Inbox; receiving and logging new referrals and enquiries into the service. Arrange and take minutes or notes at meetings that are intended for internal review only.
Handling the booking of clinical appointments and clinics on RIO.
Why Join Us?
Contribute to meaningful work that directly impacts the health and wellbeing of our communities. Enjoy a competitive salary within Band 3, with clear pay transparency and opportunities for growth. Be part of an inclusive and supportive workplace that prioritises professional development and progression. Working for Us Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London and Essex. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award-winning equality and diversity initiatives, along with staff health and wellbeing activities. We invest significantly in your development because when you feel valued and supported, we can deliver the highest quality care to our patients. We are a Level 3 Disability Confident Leader, have been recognised in the Working Families Top 10 Employers benchmark for five consecutive years, and hold a Carers UK Level 1 Accreditation. Through our staff networks and training opportunities, we strive to foster a just and compassionate culture at NELFT.
Starting with NELFT (delete for internal only)
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Goodmayes, Essex.
Probationary Period This post will be subject to a probationary period.
High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15%of the basic salary (minimum payment of £4,870 and a maximum payment of £6,1371 - per annum, pro rata for part time) High Cost Area Supplement - Fringe This post also attracts payment for High Cost Area Supplement of 5% of the basic salary (minimum payment of £1,346 and a maximum payment of £2,270 per annum, pro rata for part time)
Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points-based system.
For further information or an informal conversation about this role please contact:
NAME: Marcus Yorke
POSITION: Service Manager
EMAIL ADDRESS: [email protected]
Person Specification
Qualifications Essential
NVQ level 2 or equivalent standard of literacy and numeracy
NVQ Administration/Customer Service Level 3 or equivalent level of proven experience
Desirable
N/A
Experience Essential
Working in a busy office environment
Experience of storing and maintaining records
Desirable
Working in an NHS environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name NELFT North East London Foundation Trust
Address Red Oak Lodge
London
Greater London
E11 4HU
United Kingdom
Employer's website https://www.nelft.nhs.uk/ (Opens in a new tab)