About this role
Job summary
The Counter Assistant will be supporting the day-to-day operations of our busy outpatient pharmacy by providing a welcoming and efficient service to patient and visitors. Acting as a key point of contact, ensuring enquiries are handled professionally and patients receive a responsive, high-quality service. Contributing to effective pharmacy operations while encourage positive patient experiences and supporting the achievement of departmental objectives
Main duties of the job
Providing assistance to support the daily operational tasks in a busy Outpatients Pharmacy. You will be the initial point of contact for patients and visitors accessing the hospital pharmacy. You will be delivering a safe, effective and caring service, maintaining excellent relationships with patients. Through this you will be a vital link to help the team achieve sound business performance.
About us
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Job description Job responsibilities
Meet and greet Pharmacy visitors and assist with their requirements
Assist in the supply of prescribed items (taking in and handing out prescriptions)
Assist in accurately bagging up TTOs for the porter delivery to the wardsAccurately file completed prescriptions
Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products
Assist patients with their medication queries, liaising with relevant staff to obtain answers for patients
Maintain the cash register and ensure daily balances are correct and ensure credit card transactions are carried out correctly
Assist with maintenance of the shop and retail stock takes
Ensure that paperwork is completed accurately and on time, communicates issues as appropriate, and attends meetings as required
Complete and keep up to date personal mandatory training record.
Any other relevant duties and training requirements at the request of the line Manager.
Communications and Working Relationships:
Adhere to a customer first culture across the organisation ensuring high standards of professional customer service is delivered at all times within the pharmacy.
Maintain excellent working relationships and good communications with patients and Trust employees, and contributes to the teamwork ethic so enabling the best possible service and care to patients
Ensure confidentiality of commercial and clinical information, which may relate to customers, staff, company policies, prices, business information; and takes account of GDPR requirements, and Freedom of Information legislation.
Person Specification
Qualifications Essential
GCSE at Grade C or 4 grade above in Maths and English
Experience Essential
Over the counter sales experience Experience in an admin or retail environment
Skills Essential
Computer literate
Desirable
Previous experience of computerised stock control and invoicing
Personal Qualities Essential
Able to work well in a team Excellent communication skills with customers and colleagues The ability to prioritise, pay attention to detail and cope under pressure in busy environment
Other Desirable
Complete NVQ Medicines Counter Assistant course upon starting role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name SWFT Clinical Services Ltd
Address Outpatient Pharmacy Warwick Hospital
Lakin Road
Warwick
CV34 5BW
United Kingdom
Employer's website https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)