About this role
Job summary
We are seeking a motivated and customer-focused Trainee Pharmacy Dispenser to join our Warwick OPD Pharmacy team. This is an exciting opportunity to play a key role in supporting the day-to-day operation of a busy pharmacy department.
Working within both the dispensary and retail environments, you will assist with the preparation and dispensing of medicines, support stock management activities, and provide a high standard of customer service to patients, visitors, and colleagues
Main duties of the job
The Trainee Pharmacy Dispenser will have the opportunity to work amongst a friendly supportive team whilst learning to deliver a safe, effective and caring service for patients and other service users. The role will focus on ensuring that efficient and high-quality customer experience is maintained. Appropriate training will be provided for the successful candidate to carry out the role.
About us
SWFT Clinical Services is a wholly owned subsidiary of the South Warwickshire University NHS Foundation Trust (SWFT). The company provides a number of services such as outpatient pharmacy facilities at Warwick, Stratford upon Avon, George Eliot, University Hospital of Coventry and Warwickshire and St Cross (Rugby) hospitals; estates and facilities management at Warwick, Stratford upon Avon and Ellen Badger hospitals, Acorn House and Lillington Health Hub; private patient service and consultancy services to NHS Trusts.
Subject to the Company and individual's performance, an annual discretionary bonus will be awarded.
There is automatic enrolment to the Company pension scheme, with the Company contributing 5%.
A benefits package is available to the appointed candidate upon successful completion of the six month probationary period. This gives access to benefits such as a car lease scheme; Home & Electronics scheme; discounted leisure and travel; retail discounts and a cycle to work scheme.
There is also access to a 24/7, 365 days a year Employee Assistance Programme to support colleagues who may be facing some tough times or they need extra support with their mental well-being.
Job description Job responsibilities
Supporting the preparation of labels using the pharmacy computer system, Wellsky, and assisting in the assemble of outpatient, private and oral chemotherapy prescriptions, ensuring each item is accurately dispensed and in the correct packaging, according to standard operating procedures (SOP).
Meet and greet Pharmacy visitors and assist with their requirements.
Assist in the sale of over-the-counter medicines and provide information to customers on symptoms and products
With supervision from a trained member of staff, dispense and prepare TTO medicines to ensure patients are discharged safely and efficiently.
Provide support when required to the stock management. This may include ordering, receiving, checking off stock and loading the robot with stock.
Raise any queries with stock and work with procurement team to resolve stock queries and discrepancies.
Assist with the removal of expired, unwanted and overstocked drugs and inform a senior member of staff.
Assist with the emptying of the returned patient/ or unwanted medication and sort drugs for destruction or recycling whilst following COSHH regulations and SOP with supervision.
Handing out medicines, over the counter sales of medicines and relevant stock procurement duties to maintain and improve retail sales. Following successful participation in a Healthcare Assistant course.
Actively participate to minimise waiting times whilst maintaining high level of customer satisfaction.
Assures service quality and patient safety, by following SOPs and Health and Safety policy
Proactively sharing suggestions for ways to improve the way we work and utitlise best practices.
Establish and maintain excellent working relationships and good communications with patients and Trust employees.
Contribute to the teamwork ethic to enable the best possible service and care to patients.
Communications and Working Relationships:
Engender a customer first culture across the organisation ensuring high standards of professional customer service are delivered at all times within the pharmacy.
To respond to telephone and face-to-face queries of a routine pharmaceutical nature from patients or their representatives and to refer queries to the pharmacist when appropriate.
Receive prescription fees from outpatients (NHS and private), or complete exemption declaration forms and assist outpatients to determine their prescription charge exemption.
To respond to symptoms described by customers by following agreed protocols and using own knowledge and judgement.
Person Specification
Qualifications Essential
GCSE at Grade C or above in Maths and English
Experience Essential
Customer facing counter assistant or front of house role
Desirable
Previous outpatient pharmacy experience Previous hospital pharmacy experience
Skills Essential
Healthcare assistant course - sales of over-the-counter medicines.
Desirable
Dispensing of hospital prescriptions.
Personal Qualities Essential
Able to work well in a team Able to work well under pressure Patient focused Confident and articulate Able to communicate well with other colleagues within hospital setting and patients
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name SWFT Clinical Services Ltd
Address Outpatient Pharmacy Warwick Hospital
Lakin Road
Warwick
CV34 5BW
United Kingdom
Employer's website https://swftclinicalservices.co.uk/default.aspx (Opens in a new tab)