About this role
Job summary
Be part of a welcoming, supportive and passionate team that makes a real difference to the lives of women, babies and families every day. We value collaboration, kindness and respect, and we're committed to helping every team member thrive.
By joining us, you'll benefit from:
A friendly and inclusive team culture where everyone is valued. The opportunity to make a meaningful impact on patient care behind the scenes. Ongoing learning and development opportunities to help you grow your career. A rewarding role within a respected NHS maternity service. Working alongside dedicated professionals who are committed to delivering compassionate, high-quality care. The chance to contribute to continuous improvement while living our PRIDE values every day.
If you're organised, proactive, and enjoy working in a fast-paced environment where your contribution truly matters, we'd love to welcome you to our fabulous Maternity Team.
Main duties of the job
Attend to all communications, for example, emails, faxes, investigation results/information on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the Governance Team's attention
Use of e-mail, electronic diaries, intranet/internet, word processing
Working on projects as directed by the Operational Manager
Organise and support higher level meetings, such as medical and nursing divisional governance meetings, and directorate governance meetings on behalf of the Clinical Governance Manager or other senior staff, including attending to take formal minutes as necessary, and the distribution of agendas and associated papers for review
Obtain patient's case notes and monitor the requesting and tracking of incidents/investigations bringing information to the attention of the Governance Manager as soon as it is available
Provide accurate and confidential information to assist with data entry, strictly adherent to Caldicott and Data Protection Act and retrieval of patient information via the PAS, RIS, ICE and other departmental computer software programmes
Using initiative to respond to queries and problems and develop strategies for updating team on actions taken in the Governance Manager's absence
Organise and manage workload to deliver service requirements; and plan ahead and liaise with colleagues to ensure continuity of service provision during annual leave
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room at NNUH Colney Lane site Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH Colney Lane site Free 24-hours confidential counselling support On-site Nursery at NNUH Colney Lane On-site cafes offering staff discounts at NNUH Colney Lane Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job description Job responsibilities
Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face)enquiries from all levels of medical and nursing staff, Social Services and otherhealth professionals and staff and patients and their families. Respond tocomplexenquiries, providing routine and non-routine information and non- clinical advice,resolving problems where possible. Communicate appropriately with patientsand their relatives who may be fearful, aggressive or have sensitive concerns,needing reassurance and who may present difficulties in communication e.g.terminally ill patients, deaf patients, mentally ill patients andelderly confusedpatients. To sensitively provide and receive complex information using tact andadapting communication style to meet the needs of individual levels ofunderstanding. Recognise the importance of individual rightsin accordance withlegislation, policy and procedures Attend to all communications, for example, emails, faxes, investigationresults/information on a daily basis. Use judgement to undertake a preliminaryassessment of content to determine the appropriate course of action and thepriority for the Governance Teams attention Accurately transcribe all correspondence by touch typing from audio/digitaldictation or shorthand using knowledge of medical terminology. Generateroutineand non-routine correspondence independently To develop, implement and maintain office systems to enable the GovernanceTeam to operate smoothly and effectively, this will include developing andmaintaining databases and office procedures information Use of e-mail, electronic diaries, intranet/internet, word processing Providing general clerical duties including filing and photocopying Working on projects as directed by the Operational Manager. Arranging a variety of meetings, workshops and presentations Organise and support higher level meetings, such as medical and nursingdivisional governance meetings, and directorate governance meetings on behalfof the Clinical Governance Manager or other senior staff, including attending totake formal minutes as necessary, and the distribution of agendas andassociated papers for review Any other duties deemed appropriate to the banding of this role Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role
Person Specification
Qualifications Essential
RSA III or equivalent training or experience Good general standard of literacy and numeracy Evidence of development in previous job roles
Experience Essential
Experience of communicating effectively with a variety of professionals and outside agencies
Skills Essential
Understanding of the need for confidentiality
Attitude, aptitude Essential
Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk and Norwich University Hospital
Address Norfolk and Norwich University Hospital
Norwich
NR4 7UY
United Kingdom
Employer's website https://www.nnuh.nhs.uk/ (Opens in a new tab)