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Enhanced Support Officer @ Sheffield Children’s NHS Foundation Trust

GBOnsiteFull-timeJob reference C9425-26-0298
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About this role

Job summary

Permanent | 24-hour night post

We are delighted to offer exciting opportunities to join our Security Team at Sheffield Children's Hospital. We have a Night Post, consisting of two 12-hour shifts per week, on a rota basis.

You will help maintain a safe and secure environment for patients, visitors, and staff. Working across different areas of the hospital, you will provide support to nursing teams, respond to security incidents, and contribute to the wellbeing of vulnerable patients.

About You: You'll be a calm, flexible, and team-oriented person with strong communication skills. You'll be comfortable interacting with children, families, and staff in a compassionate and respectful manner--even during challenging situations. Experience in customer service or a security-related environment is desirable.

Essential:

GCSEs (or equivalent) including English and Maths

Experience working in a customer-facing environment

Ability to work within a team and follow direction

Main duties of the job

Reporting into the Deputy Director of Hotel Services, your responsibilities will include:

Maintain a visible security presence through regular patrols

Respond to incidents of violence or aggression, including safe restraint and removal if necessary

Support staff and patients with physical and mental health needs on wards

Monitor and report security issues through CCTV and incident logs

Support emergency situations and communicate with police and hospital staff

Perform duties such as litter removal, laundry and food delivery, and waste handling

Join us in making a real difference in a unique healthcare environment where safety and compassion go hand in hand.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job description Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

******We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

This role has been assigned occupation code 9231 using the CASCOT coding tool. Under current Home Office guidance, it is strongly unlikely that the criteria required to support Skilled Worker visa sponsorship will be met for this vacancy.

For further information on occupation codes, sponsorship eligibility and right-to-work requirements, please visit:Skilled Worker visa: Your Job GOV.UK. Skilled Worker visa: eligible occupations and codes - GOV.UK

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications Essential

GCSE's or equivalent including English and Maths

Desirable

Recognised security qualification, SIA licence holder CCTV operator licence Restrictive intervention/Safe holding qualification

Experience Essential

Experience of working within a customer service environment

Desirable

Previous hospital security experience

Skills Essential

Ability to effectively communicate and interact with others (both verbally and written) Ability to work as part of a team Ability to follow instruction and direction

Desirable

Knowledge, familiarity with Data Protection Act Knowledge of CCTV systems

Personal Attributes Essential

To have a flexible approach to work The ability to work on own initiative Team member approach with a helpful attitude

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name Sheffield Children’s NHS Foundation Trust

Address Sheffield Children's NHS Foundation Trust

Western Bank

Sheffield

S10 2TH

United Kingdom

Employer's website https://www.sheffieldchildrens.nhs.uk/ (Opens in a new tab)

Skills

PermanentNHSHealthcareFoundation Trust

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